Benelux Customer Success Coordinator

Teleflex; Leinster; On-site; EUR 34,000 - 52,000; Full time

Job summary

Teleflex Incorporated is seeking a customer service professional to manage orders and queries for Benelux customers, building long-term relationships and maximizing sales growth with Teleflex resources.

You will ensure Teleflex remains a preferred supplier in medical devices while coordinating with warehouse, purchasing, and sales teams to meet deadlines and deliver excellent service.

Qualifications

• Fluency in French or Dutch with strong English communication.
• Leaving Certificate or equivalent; business or related degree.
• Several years in fast-moving customer service, preferably in a multinational setting.
• Excellent communication skills and professional telephone manner.
• SAP SD experience desirable; training provided.

Responsibilities

• Process orders received via telephone, fax, or post promptly and accurately.
• Handle customer queries on orders, stock, deliveries, invoices, literature, and samples.
• Address customer complaints and escalate product complaints as needed.
• Maintain liaison with warehouse and purchasing to coordinate deliveries and returns.
• Act as main contact for designated key accounts and report monthly activity.
• Coordinate with sales for quotations and product information; process daily invoicing and billing corrections.
• Manage returns in accordance with company policy; general administration.

Skills

French fluency

Dutch fluency

English communication

SAP SD

Education

Leaving Certificate

Business/related degree

Tools

SAP SD

Job description

Teleflex Incorporated is seeking a customer service professional to manage orders and queries for Benelux customers, building long-term relationships and maximizing sales growth with Teleflex resources.

You will ensure Teleflex remains a preferred supplier in medical devices while coordinating with warehouse, purchasing, and sales teams to meet deadlines and deliver excellent service.