Customer Service Coordinator Germany

Teleflex; Athlone; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Teleflex is seeking a Specific Purpose - Customer Service role to manage day-to-day customer service activities, including order processing and call handling in a hybrid setup in Ireland. Fluency in German and English is required, and full training is provided.

The role covers liaising with warehouse, backorder and invoicing support, pricing queries, and maintaining customer data. Excellent communication and problem-solving skills are essential.

Qualifications

• Fluency in German and English required.
• Customer Service experience preferred but not essential – Full Training is provided.
• Relevant 3rd level qualification preferred.
• High level of accuracy.
• Strong attention to detail.
• Good computer skills; knowledge of CRM and SAP an advantage – full training is provided.
• Excellent communication skills.
• Professional telephone manner.
• Strong service orientation.
• Ability to build strong relationships with customers and internal colleagues.

Responsibilities

• Call handling and query/complaint management.
• Process orders and ensure accuracy.
• Liaise with warehouse and monitor delivery performance.
• Backorder management and invoicing support.
• Provide product availability and delivery information to customers and sales.
• Maintain customer master data and recalls as needed.
• Support pricing queries and overall sales administration.

Skills

German language

English language

Customer service

Attention to detail

Education

Relevant 3rd level qualification

Tools

CRM

SAP

Microsoft Office

Job description

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As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

SPECIFIC PURPOSE - CUSTOMER SERVICE ROLE

To manage the day-to-day Customer Service activities including process of orders.

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• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and
• timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed.

Education / Experience Requirements

• Fluency in German and English required
• Customer Service experience preferred but not essential – Full Training is provided.
• Relevant 3rd level qualification preferred
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal orientated

Specialized Skills / Other Requirements

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community. If you require accommodation and support to apply for a position, please contact us at [e-mail]. Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.