Customer Service and Logistics Coordinator

Rhenus Group; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Rhenus Group in Ireland (Dublin area) is seeking to strengthen its logistics and customer service team. The role focuses on managing customer relationships, processing orders, and ensuring accurate stock and data management across the warehouse and logistics workflow.

The position involves handling inquiries, coordinating with warehouse staff, and supporting improved operational processes to deliver efficient service to customers and vendors.

Responsibilities

• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
• Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
• Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.
• Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
• Adhere to any specific customer processes and procedures.
• Create picklists on WMS from Warehouse Personnel when orders are received.
• Report stock status and material movement to customers and vendors as required.
• Report feedback from the customer to management and/or the appropriate department.
• Engage with Warehouse Personnel to ensure accurate recording of information and activity.
• Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
• Assist IT Department with WMS queries/updates/changes.
• Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.

Job description

1. Managing Customer Relationships.

• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
• Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
• Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.

2. Managing the Order Fulfilment Process

• Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
• Adhere to any specific customer processes and procedures.
• Create picklists on WMS form Warehouse Personnel when orders are received.
• Report stock status and material movement to customers and vendors as required.
• Report feedback from the customer to management and/or the appropriate department.

3. Supporting the Inventory Management Process.

• Engage with Warehouse Personnel to ensure accurate recording of information and activity.
• Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
• Assist IT Department with WMS queries/updates/changes.
• Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.

4. Supporting the efficient and effective operation of the Logistics Department.

• Log customer requests as required to support activity analysis and invoicing.
• Log customer activity for business purposes as required.
• Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager
• Support other departments in relation to customer activity data.
• Data entry, correction, and review.