Material Handler

Rhenus Group; Galway; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Rhenus Group in Ireland is seeking a warehouse operative to manage end-to-end processes from receiving to shipping, ensuring product knowledge and regulatory compliance. You will unload, receive, put away stock, perform cycle counts, pick and ship, and maintain accurate paperwork.

You will work with Warehouse Management Systems, record storage locations, create picklists, dispatch paperwork, and support IT with WMS queries.

Responsibilities

• Unload, receive and check stock from vendors, customers, internal shipments etc., completing appropriate paperwork.
• Put away stock in designated areas, recording locations during process.
• Complete cycle-counts on a regular basis to ensure inventory correctness.
• Pick, check and load/ship stock for vendors, customers, internal shipments etc., completing appropriate paperwork.
• Assist system accuracy by providing/checking important information regarding transfers of stock and investigating cycle count inaccuracies.
• Engage with Customer Service to ensure accurate recording of information and activity.
• Adhere to customer processes and procedures.
• Support development of processes for receiving product, equipment utilization, inventory management, and shipping.
• Contribute to a safe, accident-free environment by abiding by safety procedures and policies.
• Coordinate business activities with other departments and locations for smooth execution.
• Detrash product as required.
• Dispose of waste as required.
• Receive stock onto WMS, create/update part numbers and locations as required.
• Create picklists on WMS for Warehouse Personnel when orders are received.
• Ship stock from WMS and create dispatch paperwork for Drivers when orders are picked.
• Assist IT Department with WMS queries/updates/changes.
• Visit customer location to put away stock daily.
• Manage end-to-end process (receiving-shipping-put away) of specific supplier/customer stock/product.
• Report facilities issues and machinery defects to Management/Facilities Department.
• Report security breaches to Management/Facilities Department.
• Respond quickly and professionally to customer inquiries regarding orders, status, complaints etc.
• Conduct investigations with Customer Service/Quality Dept to satisfy inquiries.
• Escalate inquiries/complaints to the appropriate manager/department when necessary.
• Non-conformance reporting in accordance with KPI’s.
• Support health, safety and welfare of all staff and report accidents/near misses.
• Collaborate with Health and Safety Team.
• Champion quality assurance protocols and ensure compliance with company policies and legislation.
• Log customer activity for business purposes as required.
• Contribute to continuous improvement and development of the team.

Job description

Key Tasks and Responsibilities

Role Tasks & Responsibilities

Warehouse Management:

• Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring own knowledge of all products and regulatory environment is understood and complied with.
• Unload, receive and check stock from vendors, customers, internal shipments etc completing appropriate paperwork during process.
• Put away stock in designated areas, recording locations during process.
• Complete cycle-counts on a regular basis to ensure that the inventory is correct, and the products are in-house.
• Pick, check and load/ship stock for vendors, customers, internal shipments etc., completing appropriate paperwork during process.
• Assist system accuracy by providing/checking important information regarding transfers of stock and investigating cycle count inaccuracies for customer accounts.
• Engage with Customer Service to ensure accurate recording of information and activity.
• Adhere to any specific customer processes and procedures.
• Support the development of processes for receiving product, equipment utilization, inventory management, and shipping.
• Contribute to a safe, accident-free, working environment by abiding by all safety procedures and policies.
• Coordinate business activities with other departments and locations to ensure smooth and efficient business execution.
• Detrash product as required.
• Dispose of waste as required.

Warehouse Management Systems:

• Responsible for the accuracy of information on the WMS.
• Receive stock onto WMS, create/update part numbers as required.
• Record storage locations for stock on WMS, create/update locations as required.
• Create picklists on WMS for Warehouse Personnel when orders are received.
• Ship stock from WMS and create dispatch paperwork for Drivers when orders are picked.
• Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
• Assist IT Department with WMS queries/updates/changes.

Onsite in Customer location:

• Visit customer location to put away stock daily.
• Responsible for/point of contact for specific customer/supplier/product.
• Manage end-to-end process (receiving-shipping-put away) of specific supplier/customer stock/product.

Facilities & Machinery & Security:

• Responsible for the safe operation of machinery in the warehouse environment.
• Carry out daily checks on the machinery.
• Report facilities issues and machinery defects to Management/Facilities Department.
• Accommodate servicing of facilities and machinery as required by Facilities Department.
• Report security breaches to Management/Facilities Department.

Queries & Complaints:

• Respond quickly, professionally, and accurately to customer inquiries regarding orders, status complaints etc.
• Conduct investigations with Customer Service Dept/Quality Dept to satisfy customer inquiries.
• Assist with the identification of the cause of a customer complaint and remedying the underlying issue of the complaint in conjunction with other departments.
• Escalate inquiries/complaints to the appropriate manager and/or department when necessary.
• Non-conformance reporting in accordance with the KPI’s.

Health & Safety:

• Support the health, safety, and welfare of all staff.
• Responsible for reporting accidents and near misses to Management/H&S Team.
• Responsible for reporting health and safety concerns, issues, and ideas to Management/H&S Team.
• Collaboration with Health and Safety Team.

Administrative Responsibilities:

• Champion quality assurance protocols.
• Maintains communication with the support departments to ensure compliance with company policies and procedures and legislation.
• Completes and processes necessary reports and paperwork accurately and timely.
• Log customer activity for business purposes as required.
• Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.
• Support other departments in relation to customer activity data.
• Other ad-hoc administration duties as required.