Customer Service Agent – Temporary Contract

Jobtailor; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Jobtailor in Ireland seeks a customer service professional to handle queries and provide resolutions using EDesk, supporting the returns and refunds process and driving a positive team culture.

You will work in a system-based role that values initiative, teamwork, and ongoing skill improvement to exceed customer expectations.

Qualifications

• Preferably 1+ year's experience working in a system based customer facing role in Supply Chain or Customer Service
• Understanding of the importance of customer service within an organisation and its positive impact on a brand
• Strong team ethic and ability to work well under pressure
• Commitment to improving customer service skills on an ongoing basis
• Experience using eDesk or alternative ticket based systems is preferable
• Can-do attitude and comfort working in a team or on own initiative

Responsibilities

• Handle customer queries while maintaining excellent quality and exceeding customer expectations
• Provide resolutions and advice using eDesk, the customer service management tool
• Manage the customer returns and refunds process
• Follow up on customer interactions to keep G+C informed with updates
• Use initiative and experience to respond creatively to customer queries and go the extra mile for customers
• Perform ad hoc tasks and duties required within the department
• Advocate for and contribute to a positive team culture

Skills

Customer service

Team collaboration

Problem solving

Initiative

Can-do attitude

Tools

EDesk

Job description

• Handle customer queries while maintaining excellent quality and exceeding customer expectations
• Provide resolutions and advice using eDesk, the customer service management tool
• Manage the customer returns and refunds process
• Follow up on customer interactions to keep G+C informed with updates
• Use initiative and experience to respond creatively to customer queries and go the extra mile for customers
• Perform ad hoc tasks and duties required within the department
• Advocate for and contribute to a positive team culture

Requirements

• Preferably 1+ year's experience working in a system based customer facing role in Supply Chain or Customer Service
• Understanding of the importance of customer service within an organisation and its positive impact on a brand
• Strong team ethic and ability to work well under pressure
• Commitment to improving customer service skills on an ongoing basis
• Experience using eDesk or alternative ticket based systems is preferable
• Can-do attitude and comfort working in a team or on own initiative

Core Competencies

Demonstrates strong customer service skills with a focus on exceeding customer expectations and effectively managing customer interactions. Proficient in using customer service management tools like eDesk to enhance service delivery and contribute to a positive team culture.

Highest-signal resume keywords

• Customer Service Management
• EDesk Proficiency
• Returns and Refunds Management
• Team Collaboration
• Problem Solving

Hard Skills

• Customer Service
• Returns ManagementRefund Processing
• Ticketing Systems

Soft Skills

• Team Ethic
• Ability to Work Under Pressure
• Initiative
• Can-Do Attitude

Industry Keywords

• Supply Chain
• Customer Facing Role

Tools & Technologies

• EDesk