Customer Service Agent (Maternity Leave Cover)

Elis Ireland; Dublin; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Full training

Career progression

Supportive team

Wellbeing support

Job summary

Elis Ireland in Tallaght is seeking a proactive Customer Service Agent to cover maternity leave. You will support the Customer Service team by managing client accounts, handling inquiries, and coordinating with CAM to ensure service levels meet expectations.

Join a growing international company that values teamwork, development, and great service. You will work Monday to Friday in a collaborative environment with training provided to enable success.

Qualifications

• Previous experience in customer service preferable.
• Strong communication and problem-solving abilities.
• Proficient computer and CRM use.
• Ability to work Monday–Friday in Tallaght area.

Responsibilities

• Assist CAM with managing customer accounts.
• Provide timely, accurate information to customers.
• Respond to queries and maintain customer relationships.
• Log and track complaints and resolutions.
• Process new sales contracts and orders.
• Support weekly credits, additions and reductions.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Problem solving

Computer skills

Planning skills

Team player

Job description

Job Title: Customer Service Agent (Maternity Leave Cover)

Location: Tallaght (ICS)

Reports to: Customer Service Manager

Department: Customer Service

Days: Monday to Friday

About Elis

Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions to businesses across Europe and beyond. With a strong focus on sustainability, innovation, and customer service, Elis supports organisations in improving efficiency while reducing environmental impact. Our people are at the heart of everything we do, and we are committed to delivering excellence to our customers every day.

About The Role

We are seeking a proactive and customer-focused Customer Service Agent to deliver a first-class experience to our clients. This role is central to maintaining strong customer relationships, resolving enquiries efficiently, and supporting business growth through excellent service and account management.

Benefits

• Competitive salary package
• Full training and ongoing development opportunities
• Career progression within a growing international company
• Supportive and collaborative team environment
• Employee wellbeing and support initiatives

Key Responsibilities

• Assist their allocated Customer Account Manager (CAM), with managing customer accounts as directed.
• Provide accurate information in a timely manner to CAM or customer as requested.
• Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis. Working closely with Production, stores and distribution teams where needed.
• Proactively identify service issues any areas of any repeat customer issues within your allocated tribe will have an action plan devised to prevent any further recurrence of
• Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
• Process new sales contracts once approved onto the system for allocated tribe area.
• Process weekly credits, additions and reductions on the internal system as instructed by CAM you are responsible for.
• Process customer contract renewal paperwork and complete orders for stock and garments.
• Process customer mat orders and approve visuals of product pre order.
• Raise manual invoices to customers for logo badges, replacements, workwear sales.
• Monthly reporting as directed.
• Process cancellations on customer accounts once approved by your CAM.
• Monitor and regular review of allocated tribe customer debt, ensure debt issues are resolved swiftly and if necessary, placing customers on suspension to aid in resolution of debt issues.
• Work closely with CAM on top accounts, assist site visits, stock takes if required.
• Assist the CAM in the project roll out of the driver program.

Knowledge, Skills, Experience

• Good interpersonal and communication skills
• Customer minded problem solver – proactive.
• Computer skills
• Good business understanding and commercial skills.
• Planning and organisation skills
• Team player

Skills & Experience

• Strong communication skills, especially by phone
• Customer-focused, proactive problem solver
• Good computer and administrative skills
• Commercial awareness and business understanding
• Strong organisation and teamwork skills
• Confident handling customer issues and conflict

What We’re Looking For

A customer-driven and organised individual who thrives in a fast-paced environment and is committed to delivering great service.