Customer Account Manager - Cleanroom

Elis Ireland; Dublin; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Company car

Performance-related bonus

Employee Assistance Programme

Training and development opportunities

Job summary

Elis Cleanroom is seeking a Customer Account Manager to own and develop relationships with Cleanroom clients across Ireland. You will act as the bridge between customers and our Birr and Glanmire operations, ensuring service excellence and supporting the General Manager in achieving departmental goals.

The role requires travel and a strong focus on customer satisfaction, with the ambition to grow and retain key accounts in a regulated hygiene and contamination control environment.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organisational skills with high attention to detail.
• Customer-focused problem solver with commercial awareness.
• Advanced Microsoft Office skills (Excel essential).
• Ability to manage priorities in a fast-paced environment.
• Team player with strong cross-functional collaboration skills.
• Full B Driving Licence required.

Responsibilities

• Manage and develop strong relationships with key Cleanroom customers.
• Act as the main liaison between customers and internal departments.
• Conduct regular customer visits and host review meetings.
• Support contract renewals, tenders, and upselling opportunities.
• Monitor customer usage, stock levels, and trends using the ABS system.
• Prepare reports on sales, revenue, performance, and complaints.
• Support debt control across the Cleanroom customer base.
• Ensure customers view Elis as a trusted contamination control partner.

Skills

Communication

Organisation

Problem solving

Prioritisation

Teamwork

Driving licence B

Tools

Excel

Job description

Customer Account Manager – Cleanroom

Location: National covering cleanroom customers

Reporting to: General Manager

Company: Elis Cleanroom

Working Hours: Monday-Friday (Travel required)

About Elis

Elis is a leading international provider of textile, hygiene, and Cleanroom services, located across 31 countries globally, supporting highly regulated industries with contamination control solutions. We partner closely with our customers to deliver reliable, compliant, and high-quality services.

The Role

As Customer Account Manager – Cleanroom, you will be the primary point of contact for Cleanroom customers across Ireland, acting as the link between customers and our Birr and Glanmire operations. You will manage key relationships, ensure service excellence, and support the General Manager in delivering departmental objectives.

Benefits

• Competitive salary
• Company car
• Performance-related bonus
• Employee Assistance Programme
• Training and development opportunities

Key Responsibilities

• Manage and develop strong relationships with key Cleanroom customers
• Act as the main liaison between customers and internal departments
• Conduct regular customer visits and host review meetings
• Support contract renewals, tenders, and upselling opportunities
• Monitor customer usage, stock levels, and trends using the ABS system
• Prepare reports on sales, revenue, performance, and complaints
• Support debt control across the Cleanroom customer base
• Ensure customers view Elis as a trusted contamination control partner

Skills & Experience

• Excellent communication and relationship-building skills
• Strong organisational skills with high attention to detail
• Customer-focused problem solver with commercial awareness
• Advanced Microsoft Office skills (Excel essential)
• Ability to manage priorities in a fast-paced environment
• Team player with strong cross-functional collaboration skills
• Full B Driving Licence required