Customer Account Manager - Healthcare division

Elis Ireland; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Career development

Supportive, collaborative environment

Work with leading healthcare orgs

Job summary

Elis Ireland is seeking a Customer Account Manager for the Healthcare Division to manage a portfolio of hospital and nursing home clients across Ireland. You will ensure high service levels, strong relationships and commercial performance while coordinating with operations and sales teams.

The role emphasizes patient care support, infection control adherence and proactive account development, with travel across Ireland as needed.

Qualifications

• Proven experience in account management within healthcare or related services.
• Strong communication and negotiation skills.
• Ability to manage multiple priorities and customer requirements.
• Full driving licence and willingness to travel across Ireland.

Responsibilities

• Manage a portfolio of hospital and nursing home accounts across Ireland, building strong relationships.
• Act as the main customer contact, handling service delivery, queries, complaints and escalations.
• Conduct regular customer visits, service reviews and business meetings to ensure high service standards.
• Manage contract renewals, retention and account growth, identifying opportunities for additional services and revenue.
• Collaborate with Customer Service, Operations, Transport, Production and Sales teams to ensure seamless service delivery.
• Monitor account performance, KPIs and customer feedback, driving continuous improvement.
• Support healthcare contract mobilisation to deliver customer requirements and standards.
• Prepare customer reports, proposals and account reviews with accurate CRM records.
• Ensure healthcare quality, hygiene and infection control requirements are understood and maintained.
• Aim for customer retention, revenue growth and debt collection.

Skills

Account management

Customer service

Business development

Relationship management

Healthcare experience

CRM systems

Negotiation

Communication

Stakeholder management

Travel flexibility

Job description

Job Title: Customer Account Manager Healthcare division

Location: Pottery Road, Ireland

Department: Customer service - Healthcare Division

Reports To: Key Account / Customer Service Manager

About Elis

Elis is a leading international multi-service provider, delivering high-quality textile, hygiene and facility services across a wide range of sectors, including healthcare, hospitality and industry.

In Ireland, we work with hospitals, nursing homes and healthcare organisations to provide reliable, high-quality laundry and textile solutions that support patient care, infection prevention and the day-to-day operation of healthcare facilities.

At Elis, we value our people and offer:

• Competitive salary with performance-based incentives
• Opportunities for professional growth and career development
• A supportive, collaborative and customer-focused working environment
• The opportunity to work with leading healthcare organisations across Ireland

Role Overview

The Customer Account Manager Healthcare Division will be responsible for managing and developing a portfolio of hospital and nursing home customers throughout Ireland, ensuring consistently high levels of service, customer satisfaction and commercial performance.

The successful candidate will act as a key point of contact between Elis and our healthcare customers, developing strong long-term relationships while working closely with operational teams to ensure the effective delivery of laundry and textile services.

This is a highly customer-focused role requiring strong relationship management, commercial awareness and the ability to work effectively across multiple customer sites and internal teams.

Key Responsibilities:

• Manage a portfolio of hospital and nursing home accounts across Ireland, building strong and lasting customer relationships.
• Act as the main customer contact, managing service delivery, queries, complaints and escalations.
• Conduct regular customer visits, service reviews and business meetings to ensure high service standards.
• Manage contract renewals, retention and account growth, identifying opportunities for additional services and revenue.
• Work closely with Customer Service, Operations, Transport, Production and Sales teams to ensure seamless service delivery.
• Monitor account performance, KPIs, customer feedback, stock requirements and service levels, driving continuous improvement.
• Support healthcare contract mobilisation, ensuring customer requirements and operational standards are delivered effectively.
• Prepare customer reports, proposals and account reviews while maintaining accurate CRM and reporting records.
• Ensure healthcare quality, hygiene and infection control requirements are understood and consistently maintained.
• Achieve key business objectives including customer retention, revenue growth and debt collection.

Skills & Experience Required

• Proven experience in account management, customer service or business development, ideally within healthcare, laundry, textiles, facilities management or a related service industry.
• Experience working with hospitals, nursing homes or healthcare organisations is highly desirable.
• Strong understanding of customer relationship management and strategic account development.
• Excellent communication, negotiation and interpersonal skills.
• Strong commercial awareness with the ability to identify and develop revenue opportunities.
• Excellent problem-solving skills and the ability to manage multiple priorities and customer requirements.
• Highly organised, proactive and results oriented.
• Strong analytical skills with experience using CRM systems, reporting tools and Microsoft Office.
• Ability to build effective relationships with customers at all levels, from operational teams through to senior management.
• Full clean driving licence and willingness to travel throughout Ireland.
• Experience within textile, linen, laundry or facility service solutions would be a strong advantage.

Join Us

At Elis, we help hospitality providers focus on what matters most delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we’d love to hear from you.