Customer Service Agent Evening Shift 5pm to 1am

Cpl Resources; Galway; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work after probation

Pension

Paid holidays

Bonus

Job summary

CPL Resources on behalf of a leading Health Technology company in Galway is hiring multiple Customer Support Representatives for a permanent full-time night shift (17:00–01:00). You will assist customers and staff, resolve queries and refunds, and maintain product knowledge in a professional environment.

Hybrid options are available after probation. Applicants must have own transport as public transport is not available. English fluency and strong communication are essential for this role.

Qualifications

• Native speaker of one or more languages.
• Proficiency in spoken and written English.
• Strong communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.

Responsibilities

• Respond to customer and employee questions/concerns and resolve issues related to products, including complaints and refunds.
• Maintain knowledge of company facilities, websites, products, promotions, policies and procedures.
• Represent the company in a professional, courteous and efficient manner.
• Complete documentation to in-house standards and be compliant with all procedures.
• Work in a safe manner at all times.
• Report to the Customer Service Team Leader.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Independent work

Education

Business degree

Job description

Job Description

Customer Support Agent Night shift (5pm - 1am) Are you ready to kick-start your career with a leading Health Technology company based in Galway? My Client is hiring multiple Customer Support Representatives to join our dynamic team in a permanent, full-time role. Reporting directly to the Customer Service Manager, you'll be part of a supportive and professional environment where learning, growth, and career development are encouraged every step of the way. Whether you're a recent graduate with a Business degree or someone looking to build a strong foundation in a global, fast-paced company, this is a fantastic opportunity to make your mark in the health tech sector. RESPONSIBILITIES: Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc. Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures Representing the company in a professional, courteous and efficient manner Complete documentation to in-house standards and be compliant with all in house procedures. Working in a safe manner at all times Reporting to the Customer Service Team Leader REQUIREMENTS AND QUALIFICATIONS Native speaker of one or more languages. Proficiency in both spoken and written English. Strong communication skills. Excellent problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Exceptional telephone and customer service skills. This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available after probation. Suitable applicants must have their own transport as public transport is not available Skills: customer service Ballybrit Galway Call Centre Evening shift shift work Benefits: Paid Holidays Pension Bonus TPBN1_IJ