► Customer Services Agent / Oranmore, Galway

The City Bin Co.; Galway; On-site; EUR 28,000 - 36,000; Full time

Job summary

A waste management company located in Galway is seeking a Customer Care Representative to manage customer inquiries and ensure high satisfaction levels. The candidate should possess excellent communication skills, a good telephone manner, and attention to detail. Responsibilities include responding to queries and liaising with internal departments. This permanent, full-time position is ideal for individuals with strong interpersonal abilities and a passion for customer service.

Qualifications

• Excellent telephone manner is essential for responding to customer queries.
• Strong interpersonal and communication skills required for effective team interaction.
• Attention to detail needed for accurate order handling.
• Excellent attention to detail skills.
• Proven strong interpersonal and team-working abilities.

Responsibilities

• Deliver the highest levels of care to customer satisfaction.
• Provide accurate and timely responses to all customer queries.
• Interact effectively with other team members.
• Answering the phones in a timely manner.
• Taking orders and allocating to Weightsoft system.
• Any other duties as required.

Skills

Telephone manner

Interpersonal skills

Attention to detail

Interpersonal skills

Teamwork

Job description

Oranmore, County Galway

Permanent, Full-time

Job Overview

The primary function of this role is to handle all customer queries that come into the customer care centre ensuring customers receive a professional, efficient and prompt response to their query. It requires liaison with multiple internal departments. This role is based in Oranmore, Co. Galway.

Responsibilities

• Delivering the highest levels of care to customer satisfaction
• Providing accurate and timely responses to all queries
• Effectively interacting with other members of the team
• Answering the phones in a timely manner
• Taking orders and allocating to Weightsoft system
• Any other duties as required

Person Specification

• Excellent telephone manner
• Good Knowledge of Galway/Connaught areas an advantage.
• Excellent interpersonal and communication (verbal, phone & written) skills
• Excellent attention to detail skills
• Proven strong interpersonal and team-working abilities