Customer Service Representative

Red Chair Recruitment; Killarney; On-site; EUR 28,000 - 35,000; Full time

Job summary

Red Chair Recruitment is seeking a Customer Service Representative for a client in Killarney. The role involves handling inquiries by phone and email, using product knowledge to resolve issues and ensure a high standard of service.

You will maintain customer records, support colleagues with admin tasks, and adapt to changing priorities in a friendly, professional environment.

Qualifications

• 1+ years’ experience in a similar position.
• Excellent communication and customer service skills.
• Friendly, professional and confident manner.
• Strong organisational and administrative abilities.
• Comfortable using computers, databases and new technology.
• Ability to learn new systems and processes quickly.
• Able to work independently and as part of a team.
• Able to remain calm and effective when managing competing priorities.

Responsibilities

• Respond to customer enquiries by phone and email.
• Provide clear, accurate advice and information to customers.
• Use product knowledge to troubleshoot and resolve customer issues.
• Build positive customer relationships through professional and helpful communication.
• Maintain accurate customer records and complete database updates.
• Handle customer information in line with data protection and confidentiality requirements.
• Support colleagues with administrative and ad hoc tasks as required.
• Adapt to changing priorities and business requirements.

Skills

Customer service

Communication

Organisation

Administration

Computers & databases

Learning new systems

Teamwork

Calm under pressure

Tools

Databases

CRM software

Job description

Our Killarney based clients are presently recruiting for a Customer Service Representative. You will act as a key point of contact for customers, and will provide friendly, professional support primarily by phone, with some email communication. You’ll use your product knowledge to answer questions, resolve issues and ensure customers receive an excellent service experience.This is a permanent position, based in office in Killarney.

Role Overview:

• Respond to customer enquiries by phone and email.
• Provide clear, accurate advice and information to customers.
• Use product knowledge to troubleshoot and resolve customer issues.
• Build positive customer relationships through professional and helpful communication.
• Maintain accurate customer records and complete database updates.
• Handle customer information in line with data protection and confidentiality requirements.
• Support colleagues with administrative and ad hoc tasks as required.
• Adapt to changing priorities and business requirements.

About You

• 1+ years’ experience in a similar position.
• Excellent communication and customer service skills.
• Friendly, professional and confident manner.
• Strong organisational and administrative abilities.
• Comfortable using computers, databases and new technology.
• Ability to learn new systems and processes quickly.
• Able to work independently and as part of a team.
• Able to remain calm and effective when managing competing priorities.

Salary is €31,500 per annum, with the role ideally suited to candidates looking to take the next step in their early career.