Customer Service Representative

Culligan International; Galway; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working model

23 days annual leave

Company pension scheme

Perks at Work discounts

24h access to EAP

Volunteering day

Employee support network

Job summary

Culligan Home Ireland seeks a Customer Service Representative to be the first point of contact for customers, handling inquiries, bookings, and data. You will work in a fast-paced environment to resolve issues and ensure satisfaction.

Based in Claregalway, Co. Galway, this full-time role operates on a hybrid model with a 6-month probation and a €30,000 annual salary paid monthly. The team focuses on outstanding service across water treatment solutions.

Qualifications

• Respond to customer inquiries promptly via phone, email, or CRM.
• Manage service bookings and product orders, coordinating with field staff.
• Maintain accurate records and data entry.
• Aim to meet KPIs for response time and service quality.

Responsibilities

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
• Manage service bookings and product orders, including routing vans and coordinating with field technicians.
• Process customer accounts, update records, and ensure accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Contribute ideas to improve processes and customer satisfaction metrics.
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy.

Skills

Excellent communication

CRM familiarity

Customer service experience

Fast-paced work

Positive attitude

Water industry experience

Tools

CRM systems

Microsoft Office

Job description

Job title:Customer Service Representative

Contract Type:Full Time Permanent, subject to 6 months' probation

Location:Claregalway, Co. Galway

Salary:€30,000 per annum, paid monthly

Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You’ll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.

If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.

Core role and responsibilities:

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
• Manage service bookings and product orders, including routing vans and coordinating with field technicians.
• Process customer accounts, update records, and ensure accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Contribute ideas to improve processes and customer satisfaction metrics.
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy.

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression