Customer Care Administrator

CWS; Roscommon; On-site; EUR 29,000 - 36,000; Full time

Job summary

CWS Hygiene Ireland Ltd, part of the CWS Group, is seeking a proactive Customer Care Administrator based in Roscommon. The role focuses on delivering outstanding customer service, handling inquiries efficiently, and supporting accounts receivable processes.

Strong communication and resolution skills are essential in a fast-paced environment. Working hours are 9:00am–5:30pm, Monday to Friday, with a hybrid option after probation.

Qualifications

• Minimum of two years’ experience in a customer facing administrative role.
• Strong communication and problem‑solving abilities.
• Experience with Salesforce and CRM systems preferred.
• Ability to work effectively in a hybrid environment after probation.

Responsibilities

• Support customers with a great experience aligned to company values.
• Log, track, and manage inbound customer enquiries via phone and email.
• Maintain accurate customer records within Salesforce and other CRM systems.
• Prioritise daily workload to meet deadlines and service level agreements.
• Liaise with internal departments to ensure seamless delivery of services.
• Identify opportunities to improve processes and enhance customer experience.
• Support monthly billing procedures and purchase order allocations.
• Work with the finance team to resolve customer billing queries.

Skills

Customer service

Communication

Salesforce

CRM systems

Microsoft Office

Problem solving

Time management

Teamwork

Tools

Salesforce

CRM software

Job description

Location: On site / Roscommon, Co. Roscommon, Ireland
job type: Permanent / Full-time
Sector and subsector: Construction & Built Environment | Customer Care / Call Centre
Salary: Negotiable salary

About CWS Hygiene Ireland:

CWS Hygiene Ireland Ltd, a company of the CWS Group, offers rental dustmat and washroom hygiene solutions to the island of Ireland from our headquarters and production facility in Roscommon. CWS is a company that has a vision of delivering a Healthier and Safer tomorrow through our innovative and sustainable Rental solutions. At the core of this is the people, our customers and our staff. Currently CWS offers its services in 15 European countries through its 11,000 employees. This is all based on its solid foundations of Strong Ethics, Great People with as Shared destiny delivered through its Core Behaviours.

Job Summary:

We are seeking an experienced and proactive Customer Care Administrator with a minimum of two years’ experience in a customer facing administrative role. The successful candidate will play a key role in delivering exceptional customer service, managing enquiries efficiently, and supporting both the wider team and the accounts receivables process.

This role requires strong communication skills, excellent problem-solving and conflict-resolution abilities, and a commitment to delivering high-quality service.

Working hours: 9:00am – 5:30pm (Monday -Friday) with Hybrid option upon successful completion of probationary period.

Key Responsibilities:

• Support our customers by providing a great customer experience aligned to our values
• Log, track, and manage all inbound customer enquiries via phone and email in a timely and professional manner
• Maintain accurate and up to date customer records within Salesforce and other CRM systems
• Effectively prioritise and manage daily workload to meet deadlines and service level agreements
• Liaise with internal departments to ensure a seamless delivery service
• Identify opportunities to improve processes and enhance the overall customer experience
• Contribute positively to team objectives and support colleagues during peak periods
• Support monthly billing procedures and purchase order allocations
• Work closely with the finance team to resolve customer billing queries
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Candidates must be proficient in Microsoft and web-based systems
• Exposure to Salesforce & CRM based systems preferrable
• High attention to detail and accuracy
• Proactive, solution-focused mindset with the ability to take initiative
• Strong interpersonal skills and ability to work both collaboratively & independently
• Customer-focused with a professional and empathetic approach
• Adaptable and comfortable in a fast-paced environment