Sales & Customer Support Healthcare

Fleming Medical Ltd; Limerick; On-site; EUR 34,000 - 42,000; Full time

Job summary

Fleming Medical Ltd in Limerick is seeking a Sales & Customer Support Executive to join our Healthcare Sales team. You will build relationships with healthcare customers, understand their needs, and advise on products while driving sales growth.

The role requires a customer-first mindset, strong communication, and the ability to manage orders from phone, email, and web. You’ll work on achieving targets and contributing to ongoing improvements in a growing healthcare business.

Qualifications

• Previous experience in telesales, retail sales, or a similar customer-facing sales role.
• Confident, professional, and friendly telephone manner.
• Excellent attention to detail with strong administrative and IT skills.
• Strong organisational and time management skills, with the ability to prioritise and multitask effectively.
• Ability to work independently using your own initiative, while also contributing positively as part of a team.

Responsibilities

• Build and maintain strong relationships with healthcare customers through inbound and outbound telephone communication.
• Understand customers' individual needs and provide appropriate product recommendations and solutions.
• Achieve and exceed sales targets by increasing order values through upselling and cross-selling.
• Complete a structured weekly outbound call programme.
• Retain and develop existing customer accounts while identifying and securing new business opportunities.
• Process customer orders received via phone, email, and web.
• Prepare quotations and process customer payments accurately and efficiently.
• Maintain an up-to-date awareness of industry developments, market trends, and customer needs.
• Share relevant market and customer feedback with the wider business to support continuous improvement.

Skills

Telesales experience

Customer-facing sales

Strong communication skills

Tools

IT skills

Job description

Sales & Customer Support Executive – Healthcare Sales

We are looking for a dynamic and customer-focused Sales & Customer Support Executive to join our expanding Healthcare Sales team.

The successful candidate will be commercially minded, highly organised, and an excellent communicator with strong relationship-building, persuasion, and negotiation skills. You will play a key role in delivering exceptional customer service while driving sales growth and maintaining long-term customer relationships.

Key Responsibilities

• Build and maintain strong relationships with healthcare customers through inbound and outbound telephone communication.
• Understand customers' individual needs and provide appropriate product recommendations and solutions.
• Achieve and exceed sales targets by increasing order values through upselling and cross-selling.
• Complete a structured weekly outbound call programme.
• Retain and develop existing customer accounts while identifying and securing new business opportunities.
• Process customer orders received via phone, email, and web.
• Prepare quotations and process customer payments accurately and efficiently.
• Maintain an up-to-date awareness of industry developments, market trends, and customer needs.
• Share relevant market and customer feedback with the wider business to support continuous improvement.

Requirements

• Previous experience in telesales, retail sales, or a similar customer-facing sales role.
• A confident, professional, and friendly telephone manner.
• Excellent attention to detail with strong administrative and IT skills.
• Strong organisational and time management skills, with the ability to prioritise and multitask effectively.
• Ability to work independently using your own initiative, while also contributing positively as part of a team.

What We're Looking For

• A customer-first approach with excellent communication skills.
• Strong sales, negotiation, and relationship-building abilities.
• A proactive, results-driven attitude with a focus on achieving targets.
• A willingness to learn and develop within a growing healthcare sales environment.

Location:

This is a full-time, on-site position based at our premises in Limerick.