Customer Service Advisor

National Express LLC; Dublin; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

23 days annual leave

Company pension after 6 months service

Private online GP service

Employee Assistance programme

Employee discounts

Free coach travel on the National Ex-?

Career progression within the business

Job summary

Dublin Express is hiring a Full Time Customer Service Advisor to work onsite at Dublin Airport and in the City Centre in a split-location role.

You will be the first point of contact for travellers, delivering clear information, resolving queries, and ensuring a smooth experience for those using our services. Join a fast-paced team at one of Europe’s busiest transport hubs.

Qualifications

• Strong communication skills with a clear, direct approach.
• Experience in a front-line or fast-paced customer-facing role.
• Experience handling cash or payments.
• Ability to make quick decisions and work independently.
• Good stamina and fitness for outdoor duties.

Responsibilities

• Act as the first point of contact for travellers, delivering clear and accurate information.
• Sell tickets and travel products using handheld systems, accepting cash and card payments.
• Assist customers during service changes or delays by offering alternatives.
• Handle luggage and assist with coach boarding.
• Maintain safety and operational standards across stations and stops.
• Communicate with team members and drivers to ensure smooth day-to-day operations.

Skills

Strong communication

Front-line experience

Cash handling

Independent decision making

Stamina outdoors

Job description

Dublin Express is currently hiring for a Full Time Customer Service Advisor to work both onsite at Dublin Airport - one of Europe’s busiest international transport hubs, as well as in the City Centre in this exciting split-location role.

In this role, you’ll be the first point of contact for travellers arriving in or departing from Ireland. You'll be responsible for delivering clear information, resolving queries, and ensuring a smooth experience for those using our services. Whether it’s a visitor’s first time in Dublin or a frequent traveller, you’ll represent Dublin Express with confidence, efficiency, and professionalism.

Location:

A mixture of duties at Dublin Airport, working outside Terminals 1 and 2, as well as City Centre working.

Schedule:

40 hour working week

Any 5 Days from 7

On Average every 3rd weekend off

Shift Pattern:

Alternating shifts (Monday–Sunday)

07:00 – 15:30

08:00 – 16:30

10:00 – 18:30

16:00 – 00:30

We operate with a 6 week rolling roster.

City Centre Working:

On shifts which require you to be based in the city centre, please note the below.

You will be required to work daytime shifts, which can start between 8 and 10am.

You will have access to a canteen as well as breakroom facilities during your shifts.

You will be working in a wide variety of locations, with different stops around the city centre.

What you’ll do…

Act as the first point of contact for all customers, providing clear and accurate information

Sell tickets and travel products using our hand held systems, accepting both cash and card payments

Assist customers during service changes or delays by offering alternative travel options

Handle luggage and assist with coach boarding

Maintain high safety and operational standards across the station/stops

Communicate with team members and drivers to ensure smooth day-to-day running of services

What we’re looking for …

Strong communication skills with a clear, direct approach

Previous experience in a front-line or fast-paced customer-facing role

Previous experience cash handling

Confidence working independently and making decisions on the spot

Good stamina and overall fitness, working outdoors for extended periods

A practical, solution-focused mindset with a strong sense of responsibility

What we’ll offer you...

23 days annual leave + Bank Holidays pro rata

Company pension after 6 months service

Private online GP service

Access to our Employee Assistance programme

Employee discounts

Free coach travel on the National Express Ireland network

Opportunities for career progression within the business

This role is ideal for individuals who enjoy fast-moving environments, take pride in representing a professional brand, and can deliver reliable service to people from around the world.

Please Note: We are not currently offering visa sponsorship for this role.