Airport & City Travel Concierge

National Express LLC; Leinster; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

23 days annual leave + Bank Holidays

Company pension after 6 months

Private online GP service

Employee Assistance programme

Employee discounts

Free coach travel on National Express

Career progression opportunities

Job summary

Dublin Express is hiring a Full Time Customer Service Advisor to work onsite at Dublin Airport and in the City Centre in a split-location role. You will be the first point of contact for travellers, delivering clear information, resolving queries and ensuring a smooth journey for customers using our services.

Responsibilities include selling tickets and travel products on handheld systems, handling cash and card payments, assisting customers during service changes or delays, and helping

Qualifications

• Strong communication skills with a clear, direct approach.
• Experience in a front-line or fast-paced customer-facing role.
• Experience cash handling.

Responsibilities

• Act as the first point of contact for all customers, providing clear and accurate information.
• Sell tickets and travel products using handheld systems, accepting cash and card payments.
• Assist customers during service changes or delays by offering alternative travel options.
• Handle luggage and assist with coach boarding.
• Maintain high safety and operational standards across the station/stops.
• Communicate with team members and drivers to ensure smooth day-to-day running of services.

Skills

Communication

Front-line experience

Cash handling

Independent worker

Stamina outdoors

Customer service mindset

Tools

Handheld ticket systems

Job description

Dublin Express is hiring a Full Time Customer Service Advisor to work onsite at Dublin Airport and in the City Centre in a split-location role. You will be the first point of contact for travellers, delivering clear information, resolving queries and ensuring a smooth journey for customers using our services.

Responsibilities include selling tickets and travel products on handheld systems, handling cash and card payments, assisting customers during service changes or delays, and helping