Passenger Service Agent

Sky Handling Partner Ltd

Dublin

On-site

EUR 17,047 - 24,280

Full time

14 days+

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Benefits offered by this job

Career Development opportunities

Pension Scheme

Employee Assistance Programme

Sick Pay

Bike4Work Scheme

Long Service Rewards

Discounted Insurance Policies

Car Parking on site

Job summary

A leading ground services provider in Dublin is looking for a Passenger Services Agent. This full-time role involves ensuring passengers have an enjoyable experience while providing exceptional service. Candidates should have strong customer service skills, be able to work under pressure, and exhibit excellent punctuality. The role offers a competitive rate of €15.00 per hour, with opportunities for career development and benefits such as a pension scheme and an employee assistance program.

Qualifications

Customer service experience in a fast-paced environment.
Ability to work rostered shifts and be flexible with disruptions.
Good record for attendance, punctuality, and timekeeping.

Responsibilities

Process passengers and their baggage according to established procedures.
Verify passenger documentation regarding immigration and security.
Assist disrupted passengers following supervisor's instructions.

Skills

Customer Service experience

Ability to work well under pressure

Good organisational skills

Good interpersonal skills

Excellent punctuality

Education

Minimum Age Requirement 18 Years

Eligible to Live and Work in the E.U.

Proficient Written and Verbal English Language Skills

Job description

At Sky Handling Partner, our people ‘are’ our business! We are thrilled to offer the opportunity to join us as a Passenger Services Agent in the fast-paced environment of Dublin Airport, working with one of Ireland’s leading Ground Services Providers.

In this exciting role, you’ll navigate the buzz of air travel, ensuring passengers have an enjoyable experience before their flights while also delivering exceptional service to our airline clients. Experience the energy of the airport as you become a vital part of our team, delivering top-notch service in a setting where every day brings new adventures!

The Role:

As a Passenger Service Agent for Sky Handling Partner, you will collaborate closely with your colleagues across many departments as well as with staff at Dublin Airport and our Airline Representatives. Teamwork is essential to ensure a smooth service delivery, coordinating schedules, managing passenger flow, and responding efficiently to any operational challenges that may arise. By communicating effectively with your colleagues and supporting one another, you will help create a seamless and enjoyable travel experience for our passengers, while delivering exceptional services for our airline clients too.

Key Responsibilities:

To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
To verify the validity of passenger’s documentation, with respect to immigration and security considerations
Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures.
Attending to the needs of passengers who may require special assistance
To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
To meet inbound passengers and escort them to immigration through the correct channels.
To maintain the highest level of grooming standards as per company regulation.
Report any system errors or procedural issues that you experience to your Supervisor.
Focus particular attention on avoiding duplicate check-in errors.
Other duties will be assigned from time to time including assisting in other departments.

Person Specification:

Customer Service experience
Ability to work well under pressure.
Good organisational and interpersonal Skills.
Ability to work rostered shifts and to be flexible in the event of disruptions.
The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager in a professional manner.
A good record for attendance, punctuality and time keeping.

Essential Criteria

Minimum Age Requirement 18 Years
Pass a 5-Year Security Background Check and Garda Vetting Process
Eligible to Live and Work in the E.U.
Proficient Written and Verbal English Language Skills
Ability to Work Rostered Shifts and Flexibility
Ability to Work Well Under Pressure
Excellent Punctuality and Attendance
Adherence to SHP Grooming & Uniform Standards

Desirable Criteria

Manual Handling Certificate
Previous experience in an operation environment
Customer Service experience

Contract and Hours

Join a dedicated and collaborative team at Sky Handling Partner, where your commitment to safety and service will be appreciated and rewarded.

The role of Passenger Service Agent is a full-time, permanent contract, featuring a probation period of six months to ensure a good fit for both you and our team. We offer a competitive rate of pay for this role at €15.00 (Inclusive) per hour. Over time is paid at time and a half.

While the standard hours of the contract are 15 hours per week, flexibility is essential as you may be required to work additional hours in response to operational needs, including aircraft delays or other disruptions. Shift lengths can vary between 4 and 10 hours, and will include early starts and late finishes, allowing for a dynamic work environment.