Customer Service Administrator

Elis Ireland; Cork; On-site; EUR 14,000 - 20,000; Part time

Benefits offered by this job

Competitive salary package

Full training and ongoing development

Career progression

Supportive team environment

Wellbeing and support initiatives

Job summary

Elis Ireland is seeking a proactive Customer Service Administrator to deliver a first-class experience to clients from our Millfield location. The role focuses on resolving enquiries, maintaining strong relationships, and supporting business growth through excellent service and account management.

The position offers a part-time schedule (Mon-Fri, 9am-1pm) with a competitive salary package and opportunities for training and progression within a growing international company.

Qualifications

• Strong communication skills, especially by phone or in writing.
• Customer-focused, proactive problem solver.
• Good computer and administrative skills.
• Commercial awareness and business understanding.
• Strong organization and teamwork skills.
• Confident handling customer issues and conflict.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve enquiries and complaints at first point of contact where possible.
• Manage complaints through to resolution with appropriate follow-up.
• Build and maintain strong customer relationships to support retention.
• Complete key admin tasks including orders, invoicing, reporting, pricelists, and terminations.
• Manage a defined customer portfolio and support account growth and add-on sales.
• Support the wider Customer Service team with admin tasks.

Skills

Communication skills

Customer focus

Computer skills

Commercial awareness

Organization

Teamwork

Conflict handling

Job description

Job Title: Customer Service Administrator

Location: Millfield

Reports to: Customer Service Manager

Department: Customer Service

Days: Monday to Friday-PART TIME 9am-1pm

About Elis

Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions to businesses across Europe and beyond. With a strong focus on sustainability, innovation, and customer service, Elis supports organizations in improving efficiency while reducing environmental impact. Our people are at the heart of everything we do, and we are committed to delivering excellence to our customers every day.

About The Role

We are seeking a proactive and customer-focused Customer Service Administrator to deliver a first-class experience to our clients. This role is central to maintaining strong customer relationships, resolving enquiries efficiently, and supporting business growth through excellent service and account management.

Benefits

• Competitive salary package
• Full training and ongoing development opportunities
• Career progression within a growing international company
• Supportive and collaborative team environment
• Employee wellbeing and support initiatives

Key Responsibilities

• Handle inbound customer calls professionally and efficiently
• Resolve enquiries and complaints at first point of contact where possible
• Manage complaints through to resolution with appropriate follow-up
• Build and maintain strong customer relationships to support retention
• Complete key admin tasks including orders, invoicing, reporting, pricelists, and terminations
• Manage a defined customer portfolio and support account growth and add-on sales
• Support the wider Customer Service team with admin tasks

Skills & Experience

• Strong communication skills, especially by phone
• Customer-focused, proactive problem solver
• Good computer and administrative skills
• Commercial awareness and business understanding
• Strong organization and teamwork skills
• Confident handling customer issues and conflict

What We’re Looking For

A customer-driven and organized individual who thrives in a fast-paced environment and is committed to delivering great service.