Customer Risk & Profiling Executive

BOYLE Sports; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

BOYLE Sports is seeking a Customer Profiling Executive to manage risk for digital and retail customers and to report on customer performance metrics to management. You will leverage data to categorize customers into risk profiles and support other trading teams as required.

Role requires 7-day rota availability and strong sports betting knowledge; you will authorise or limit bets in real time and run bespoke reports to identify customer cohorts, collaborating with Retail Operations on queries.

Qualifications

• Willingness to operate a 7-day rota from 8:00 to 21:00.
• Previous experience within a sports trading team is essential.
• Strong knowledge of the sports betting industry.
• Interest in horse racing and football and ability to interpret data outputs.

Responsibilities

• Manage risk at customer level by data driven classification into risk profiles.
• Report on customer performance metrics and KPIs daily, weekly and quarterly.
• Authorise or limit online bets in real time based on risk and value.
• Monitor bets via the bet scroller tool and alert relevant teams.
• Run bespoke reports to identify customer cohorts and review business.
• Liaise with Retail Operations Team for diverse queries.

Skills

Risk assessment

Data analysis

KPI reporting

Decision making

Stakeholder liaison

Tools

Bet Scroller Tool

Analytical Tools

Job description

BOYLE Sports is seeking a Customer Profiling Executive to manage risk for digital and retail customers and to report on customer performance metrics to management. You will leverage data to categorize customers into risk profiles and support other trading teams as required.

Role requires 7-day rota availability and strong sports betting knowledge; you will authorise or limit bets in real time and run bespoke reports to identify customer cohorts, collaborating with Retail Operations on queries.