Customer Due Diligence Officer

BOYLE Sports; Ireland; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

BOYLE Sports is seeking a Customer Due Diligence professional to join our AML compliance team in Dundalk, Ireland with remote options across Ireland, the UK, and Gibraltar. You will report to the Senior CDD Officer and conduct CDD for both digital and retail customers, performing enhanced due diligence, risk profiling and monitoring to support Safer Gambling initiatives.

You will collaborate with the AML team, Safer Gambling, Customer Service and other stakeholders to maintain accurate records,

Qualifications

• Keen interest in due diligence, safer gambling, risk assessment and customer interaction.
• Applicants should have previous work experience within the betting industry.
• Ability to accurately identify and analyse different types of risk and elevate them when necessary in a clear and timely manner.
• Capable of managing a diverse workload and triaging numerous tasks.

Responsibilities

• Conduct processes to meet regulatory Customer Due Diligence obligations for digital and retail customers.
• Perform customer due diligence, enhanced due diligence, risk profiling and assessments.
• Ensure Safer Gambling is integrated into daily CDD operations.
• Monitor customer activity and contact customers to promote responsible play.
• Review spend against income and documents for affordability.

Skills

Due diligence & risk assessment

Safer Gambling knowledge

Customer interaction

Regulatory compliance

Communication

Tools

CRM software

Job description

Location: Dundalk HQ, Ireland Remote, UK Remote, Gibraltar hybrid

Reporting to: Senior CDD Officer

Applicants will ideally have previous experience from within the Gaming Industry.

Role Purpose:

As a result of continued growth we are excited to bring new CCD roles to the market. Reporting directly to the Senior CDD officers, the successful candidate will be working closely with them to ensure consistency and high quality in work processes. Working alongside the AML team, Safer Gambling Team, Customer Service department and other relevant stakeholders using a variety of different tools and processes to assess their relevant risks.

Key Responsibilities:

• You will conduct a series of processes and procedures required to meet our regulatory Customer Due Diligence obligations for both digital and retail customers.
• Performing customer due diligence, enhanced due diligence, risk profiling and assessments of our customer base
• Ensuring that Safer Gambling is an integral part of the daily operations within the CDD team
• Proactively monitor and review customer accounts ensuring they are playing responsibly whilst meeting our regulatory requirements. This will include reaching out to customers where required
• Monitoring customers spend against their known income and/or documents where available to assess customer affordability.
• Support the maintenance and review of relevant logs/reporting to ensure meaningful record keeping is available for future review.
• Responsible for updating relevant customer due diligence records, document all findings and accounts are adequately noted
• You will be required to manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.
• Support the delivery of required education & training for staff.
• You will act as the first point of contact for staff and external authorities on customer due diligence related matters, with responsibility for receiving, investigating and determining the appropriate course of action where required.
• Assistance in general compliance enquiries of a Customer Cue Diligence/AML/Safer Gambling nature.
• Perform ad-hoc tasks and regular reports.
• Working closely with the other Senior CDD Officers on a daily basis to achieve goals, share best practices and implement new processes.

Experience and Skills Required:

• Keen interest in and aptitude for due diligence, safer gambling, risk assessment and customer interaction.
• Applicants should have previous work experience within the betting industry.
• Ability to accurately identify and analyse different types of risk and elevate them when necessary in a clear and timely manner.
• Capable of managing a diverse workload and triaging numerous tasks. Ensuring incoming queries are dealt with accurately and in a timely manner.
• Enjoy working in a fast paced environment delivering to tight deadlines and able to handle pressure.
• Attention to detail and an eye for accuracy.
• Strong problem-solving and decision-making skills
• Flexible, resilient and reactive to change.
• Excellent communication and writing skills.
• Confidence to carry out telephone interactions as times handling sensitive contacts where empathy and a non-judgmental approach is essential.
• Strong administrative skills and diligent approach to casework.
• Previous experience in Due Diligence or Safer Gambling roles preferred. Knowledge and experience of Gambling Commission regulations is preferred.
• Ability to work as a team or independently.
• Strong interpersonal skills and ability to build rapport with customers an internal stakeholders.

Applicants should be aware that this role covers a 7 day working week, with approx. 1 weekend in 4 having to be worked.

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.