Data-Driven Customer Profiling Specialist

Boylesports

The Municipal District of Dundalk

Hybrid

EUR 32,000 - 40,000

Full time

14 days+

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Job summary

Boylesports is seeking a Customer Profiling Executive in Ireland to manage risk for digital and retail customers and report on performance metrics. The role involves real-time betting decisions, monitoring bets via the bet scroller tool, and generating cohorts for business review.

The role requires a 7-day rota from 8am to 9pm, with experience in a Sports Trading Team and strong knowledge of the sports betting industry. You will support trading and wider business areas as needed.

Qualifications

Willing to operate a 7-day rota from 8am to 9pm.
Experience in a Sports Trading Team is essential.
Very good knowledge of the sports betting industry.
Interest in various sports including Horse Racing and Football.
Ability to utilise analytical tools to make data driven decisions.
Knowledge of Boylesports systems.

Responsibilities

Manage risk at customer level by assigning risk profiles and making data driven decisions.
Report on customer performance metrics and KPIs daily, weekly and quarterly.
Authorize or limit online bets above standard online limits based on risk assessment.
Monitor digital and retail bets in real time using the bet scroller tool and alert relevant teams.
Run bespoke reports to identify customer cohorts and review business impact.
Liaise with Retail Operations Team to assist with queries.