Customer Profiling Executive

BOYLE Sports; Ireland; On-site; EUR 42,000 - 62,000; Full time

Job summary

BOYLE Sports is seeking a Customer Profiling Executive in Ireland to manage risk for digital and retail customers and to report on customer performance metrics to management. The role supports other areas of the trading team as required and involves exercising real-time decision making on bet limits and monitoring activity across online and retail channels.

The ideal candidate will have sports betting industry knowledge, experience in a Sports Trading Team, and the ability to use analytical

Qualifications

• Experience in a Sports Trading Team.
• Good knowledge of the sports betting industry.
• Interest in Horse Racing and Football.
• Ability to use analytical tools to make data-driven decisions.

Responsibilities

• Manage risk by assigning risk profiles to customers.
• Report on customer performance metrics daily, weekly, quarterly.
• Authorize or limit online bets above standard limits in real time.
• Monitor bets in real time via the bet scroller and alert relevant teams.
• Run bespoke reports to identify customer cohorts.
• Liaise with Retail Operations Team to handle queries.

Skills

Data analysis

Risk management

Reporting

Decision making

Sports betting knowledge

Tools

Bet Scroller Tool

Analytical tools

Job description

The role of a Customer Profiling Executive is to manage risk for digital and retail customers as well as reporting on various customer performance metrics to management teams. Additionally, the team will support other areas of the trading team and the wider business as required.

Core Job Responsibilities:

• To manage risk at customer level by making data driven decisions to categories customers into the appropriate risk profiles.
• Report on various customer performance metrics and KPIs on a daily, weekly, and quarterly basis.
• Authorise or limit online bets above the standard online limits by making real time decisions based on customer value, market position and risk appetite.
• Monitor both digital and retail bets being placed in real time via the bet scroller tool and taking appropriate action by risk factoring relevant accounts at the earliest opportunity. As well as ensuring that the relevant teams are alerted to any pertinent business.
• Run various bespoke reports to identify customer cohorts and review their business accordingly.
• Liaise with the Retail Operations Team to assist with a range of various queries.

Role Requirements:

• Must be willing and flexible to operate a 7-day rota from 8am to 9pm.
• Previous experience within a Sports Trading Team is essential.
• Very good knowledge of the sports betting industry
• Interest in various Sports, including but not limited to Horse Racing and Football
• An ability to utilise analytical tools and develop skills in understanding their output, in order to make data driven decisions

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK.

Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.