Customer Retention Sales Advisor

PrepayPower; Dublin; Hybrid; EUR 32,000 - 34,000; Full time

Benefits offered by this job

Private pension - Zurich Life

Health insurance - group scheme

Employee assistance program

Online GP services

Career progression opportunities

Annual leave increases with service

Refer-a-Friend scheme

TaxSaver travel & bike schemes

Job summary

PrepayPower is hiring a Customer Retention Sales Executive in Ireland to drive value for existing customers through data-informed offers. You will identify customer needs, present tailored energy solutions, and work to reduce churn while growing on-target earnings through uncapped commissions.

The role offers hybrid working after probation and clear opportunities for progression within a fast-growing team. The right candidate will understand data insights to help customers save money and build a

Qualifications

• Excellent communication and listening skills.
• Target-driven with a strong desire to achieve results.
• Ability to understand data insights and translate them into customer solutions.
• Motivated to grow within a fast-moving energy company.

Responsibilities

• Handle calls from customers seeking a better energy offer.
• Use data insights to tailor energy solutions for each customer.
• Build rapport to minimise customer churn and support retention.
• Mentor and coach junior sales teammates as you progress within the business.
• Manage daily, weekly and monthly KPIs to drive performance and retention.
• Provide customer feedback to help improve products and services.

Skills

Communication

Listening

Target-driven

Resilience

Team player

Job description

Customer Retention Sales Executive

Location: Sandyford, Dublin 18 | (Hybrid working after probation)

Job Type: Full-Time

Salary: €32,000 starting salary, increasing to €34,000 after successful probation

On-Target Earnings: €49,000+ with uncapped commission

About The Role

Build Your Career with One of Ireland's Fastest-Growing Energy Companies

Our Customer Retention department is growing, and we are seeking new talents to join the team.

This isn't just another sales role. It's an opportunity to join one of Ireland's fastest-growing energy suppliers, earn uncapped commission, and build a long-term career with genuine opportunities for progression.

The right person for this job will have the ability to understand and explain data insights to help customers save money by making the best use of our services.

This role comes exciting opportunities to progress into Senior Executive, Mentor and Team Leader positions as we continue to expand the team.

If you're motivated by targets, enjoy speaking with customers and want to be rewarded for your performance, we'd love to hear from you.

Key Responsibilities

• Handle calls from customers who are looking for a better energy offer.
• Use data insights to understand each customer's needs and recommend the most suitable solution.
• Build friendly customer relationships in order to minimise customer churn
• Support with mentoring and coaching for our junior sales team as you progress within the business.
• Manage daily, weekly, and monthly KPIs to maintain performance and customer churn.
• Provide valuable customer feedback to help improve our products and services.

Why Join Our Team

We're proud of our high-performing culture, where success is recognised, development is encouraged, and ambitious people are given every opportunity to progress.

You don't need previous sales experience. If you have the right attitude, we'll provide all the training, coaching and support you need to succeed.

Who We Are Looking For

• Have excellent communication and listening skills.
• Enjoy speaking with people and building rapport.
• Are motivated by targets and achieving results.
• Are resilient, confident and eager to learn.
• Have a positive attitude and strong work ethic.
• Thrive in a fast-paced, team-oriented environment.
• Want to build a long-term career with a growing business.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive Employee Discount
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

Privacy

By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.

You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.