Customer Experience Advisor - Full time

Yuno Energy; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Private Pension

Health Insurance

EAP

Career progression

Annual leave

Travel tickets

Bike-to-Work

Refer-a-Friend

Modern offices

Wellbeing initiatives

Job summary

Yuno Energy in Sandyford, Dublin 18, is recruiting a full-time Customer Experience representative onsite. The role offers a €29,000 base salary plus up to €5,000 in bonus, with the first month bonus guaranteed.

You will join a dynamic team in a growing energy company with a strong market presence. Key duties include handling 50–70 calls daily, resolving issues on first contact, building trust with customers, maintaining accurate records, and meeting SLA targets.

Qualifications

• Customer support experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.

Responsibilities

• Handle 50-70 incoming calls per day.
• Identify and assess customers’ needs to resolve issues.
• Build relationships and trust with customers through open communication.
• Provide accurate information to customers and internal departments using the right tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions and process accounts.

Skills

Customer support experience

Customer focus

Communication skills

Multitasking

Phone handling

Active listening

CRM familiarity

Excel experience

Energy industry experience

Tools

CRM software

Excel

Job description

Department: Customer Experience - Full time

Employment Type: Fulltime

Location: Onsite - Sandyford, Dublin 18

Compensation: €29,000 Base plus up to €5,000 bonus structure.

Key Responsibilities

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.

Skills, Knowledge And Expertise

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

About This Role

• €29,000 basic salary with a €5,000 bonus structure.
• The first month's bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS HealthFree Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining the way people understand and engage with their energy.

Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland’s Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s shaping the future of energy.

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