Customer Operations Leader - Logistics & CX

National Vehicle Distribution; Saggart; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Pension Scheme

Death In Service Benefit

Digital GP Service

Employee Assistance Programme

Annual Leave Purchase Programme

Long Service Awards

Staff Purchase Schemes: Tyres

Staff Purchase Schemes: Tools

Bike to Work

Discounted Gym Membership

Job summary

National Vehicle Distribution is seeking a hands-on Customer Operations Manager to join our team in New Ross, Co Wexford or Baldonnell, Co Dublin. The role focuses on delivering exceptional customer service and enhancing the overall experience across the vehicle journey.

The successful candidate will lead the Customer Operations Team, collaborate cross-functionally, and drive continuous improvement in processes and metrics to meet client requirements and business goals.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Proven track record in account management, customer service, or operations (automotive industry experience is a distinct advantage).
• Previous managerial or supervisory experience with people management responsibilities.
• Exceptional communication and interpersonal skills.
• Customer-first mindset with ability to influence colleagues.
• Strategic thinking and proactive problem-solving skills.
• Proficiency in Microsoft Office suite and CRM software.
• Results-oriented with a history of meeting or exceeding targets and KPIs
• Willingness to travel occasionally for client meetings
• Ability to meet multiple deadlines and work effectively under pressure.
• Full clean driving license – Class B

Responsibilities

• Coordinate and set up customer-related services from initial vehicle receipt to delivery.
• Collaborate with customers to capture requirements and ensure ongoing satisfaction.
• Manage and develop the Customer Operations Team.
• Maintain excellent industry knowledge, understanding trends, and anticipating changes.
• Cultivate a customer-focused culture within the team
• Work collaboratively with internal departments to meet customer requirements.
• Conduct root cause analysis for performance and failure issues as part of our culture of consistent operational excellence.
• Keep stakeholders informed of project activities.
• Improve customer and vehicle journey through NVD's supply chain.
• Handle customer account queries efficiently.
• Conduct customer meetings and provide associated reporting in collaboration with Business Development and Account Management teams.
• Develop and implement customer experience strategies
• Monitor and analyse customer feedback and data
• Prepare and present reports on customer service metrics to senior management

Skills

Account management

Customer service

Operations leadership

Team management

Communication

Strategic thinking

CRM software

Microsoft Office

Travel readiness

Driving licence

Education

Bachelor’s degree in business administration or related field

Tools

CRM software

MS Office

Job description

National Vehicle Distribution is seeking a hands-on Customer Operations Manager to join our team in New Ross, Co Wexford or Baldonnell, Co Dublin. The role focuses on delivering exceptional customer service and enhancing the overall experience across the vehicle journey.

The successful candidate will lead the Customer Operations Team, collaborate cross-functionally, and drive continuous improvement in processes and metrics to meet client requirements and business goals.