Strategic Account Manager - Logistics & CRM Expert

National Vehicle Distribution; Dublin; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Pension Scheme

Staff Purchase Schemes

Tyres

Tools

Employee Assistance Programme

Discounted Gym Membership

Bike to Work

Job summary

National Vehicle Distribution is seeking an Account Manager to strengthen our Ireland team and oversee day-to-day management of key accounts, coordinating with operations, sales and IT to ensure on-time delivery and client satisfaction. The role requires strong relationship-building, excellent communication and a proactive approach to problem-solving, with proficiency in Salesforce and ERP systems.

This hands-on position offers a competitive salary, pension benefits, staff purchase schemes and a

Qualifications

• Bachelor’s degree in business administration, Supply Chain, Logistics or related field.
• Proven experience in key account management within a fast-paced environment.
• Excellent interpersonal, communication and negotiation skills.
• Strong problem-solving abilities and strategic thinking.
• Organization and time-management competences to meet multiple deadlines and work effectively under pressure.
• Full clean driving license – Class B

Responsibilities

• Coordinate, plan and manage customer account activities and key projects through NVD’s ecosystem.
• Build strong customer relationships through regular check-ins, clear, open communication and a good understanding of their needs, targets and goals.
• Respond flexibly to customer requirements, including attending onsite visits when required.
• Handle customer queries in a professional and timely manner.
• Make sure customer issues are raised with the right people as soon as possible and help resolve complaints effectively.
• Coordinate with internal teams and act as the key link, translating customer requirements into operational plans.
• Contribute to weekly capacity planning ensuring customer needs are communicated and prioritised.
• Actively promote the voice of the customer across the business.
• Identify opportunities to improve processes and maintain a strong focus on the customer.

Skills

Key account management

Interpersonal skills

Negotiation

Problem solving

Time management

Driving licence

Education

Bachelor’s degree in business administration, Supply Chain, Logistics or related field

Tools

Salesforce

ERP systems

Project management tools

Job description

National Vehicle Distribution is seeking an Account Manager to strengthen our Ireland team and oversee day-to-day management of key accounts, coordinating with operations, sales and IT to ensure on-time delivery and client satisfaction. The role requires strong relationship-building, excellent communication and a proactive approach to problem-solving, with proficiency in Salesforce and ERP systems.

This hands-on position offers a competitive salary, pension benefits, staff purchase schemes and a