Senior Service Operations Manager - FMCG Logistics

Cpl; Dublin; In loco; EUR 90.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Collaborative management environment

Opportunity to influence operational性能

Descrizione del lavoro

CPL is seeking an experienced Logistics Operations Manager in Dublin to lead and develop a national service operation for a fast-growing FMCG business. The role emphasizes elevating service delivery, efficiency, and customer support, with accountability across the service function.

You will drive continuous improvement, coach teams, and partner with Sales, Finance and Quality to optimise performance and ensure audit-ready documentation.

Competenze

• Proven operational leadership experience within service, logistics or operational environments.
• Experience managing teams in a fast-paced operational setting.
• Strong planning, organisational and problem-solving skills.

Mansioni

• Lead, manage and develop the Service team while contributing actively within the wider management team.
• Build accountability, operational discipline and strong decision-making capability across the department.
• Ensure clear objectives, roles and responsibilities are understood by all team members.
• Coach and support employees to enhance performance and capability.
• Foster a positive, customer-focused and solutions-oriented culture.
• Ensure all technical service issues are effectively logged, tracked and resolved.
• Coordinate internally to deliver timely and solutions-focused responses to technical matters.
• Manage customer expectations professionally and proactively.
• Identify recurring technical issues, service trends and operational risks.
• Drive root cause analysis and implement corrective improvement actions.
• Escalate recurring customer impact trends through appropriate review channels.
• Manage and report on key operational KPIs across the service function.
• Monitor first-time fix rates, response times, engineer utilisation, backlog management and preventative maintenance completion.
• Ensure consistent operational performance and implement corrective actions where necessary.
• Oversee daily service scheduling to maximise resource utilisation.
• Coordinate installation planning and engineer allocation to support customer demand.
• Manage preventative maintenance programmes and service priorities.
• Maintain visibility across all active service work and escalations.
• Ensure stock accuracy and integrity for parts and equipment across locations.
• Manage stock takes and inventory control processes.
• Oversee supplier relationships to maintain effective service levels, lead times and pricing.
• Work closely with departments including Customer Experience, Sales, Finance, Operations and Quality.
• Support collaborative decision-making and efficient issue resolution.
• Review and improve service processes to increase standardisation and reduce repeat issues.
• Ensure compliance with quality, health & safety, hygiene and environmental standards.
• Maintain audit-ready service documentation and procedures.

Conoscenze

Operational leadership

Team leadership

Planning & organisation

Problem solving

Customer service

Cross-functional collaboration

Strumenti

ERP systems

Descrizione del lavoro

CPL is seeking an experienced Logistics Operations Manager in Dublin to lead and develop a national service operation for a fast-growing FMCG business. The role emphasizes elevating service delivery, efficiency, and customer support, with accountability across the service function.

You will drive continuous improvement, coach teams, and partner with Sales, Finance and Quality to optimise performance and ensure audit-ready documentation.