Customer Onboarding & Success Specialist

Global Payments Inc.; Dublin; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance

Pension scheme (7%+)

Stock purchase options

Bike to work

Job summary

Global Payments Inc. in Dublin is a hybrid role focused on onboarding customers by phone and email, and tracking progress through the first transactions. You will maintain CRM records, liaise with departments to resolve issues, and nurture long-term customer relationships.

The position requires excellent phone manners with strong communication skills, plus experience in customer-facing roles and familiarity with ecommerce, payments, or fintech systems. Hybrid work and benefits are offered.

Qualifications

• Must have excellent phone manner and strong communication.
• Experience in a customer-facing or account management role is a plus.
• Technical skills with virtual terminals, ecommerce platforms and POS systems are beneficial.

Responsibilities

• Contact newly boarded customers via phone and email during onboarding.
• Monitor customer progress in first 30–90 days to ensure successful first transactions.
• Identify common early stage issues and liaise with departments to resolve them.

Skills

Phone etiquette

Communication

Customer facing

Virtual terminals

Ecommerce payments

Tools

CRM systems

Google Sheets

MS Excel

Job description

Global Payments Inc. in Dublin is a hybrid role focused on onboarding customers by phone and email, and tracking progress through the first transactions. You will maintain CRM records, liaise with departments to resolve issues, and nurture long-term customer relationships.

The position requires excellent phone manners with strong communication skills, plus experience in customer-facing roles and familiarity with ecommerce, payments, or fintech systems. Hybrid work and benefits are offered.