Client Services Analyst II - Payments Tech Support

Global Payments Inc.; Dublin; On-site; EUR 32,000 - 45,000; Full time

Job summary

Global Payments Inc. is seeking a customer support specialist to assist developers with integration into the Global Payments platform, handling onboarding, in-life support and escalations.

You will engage with customers and their developers via calls and online meetings to discuss eCommerce topics and ensure timely, high-quality responses to tickets. The role emphasizes clear communication, multi-tasking, and collaborative problem solving to deliver expert guidance on payment processing and

Qualifications

• 1+ year in customer or technical support encouraged.
• Clear written and verbal communication.
• Ability to collaborate cross-functionally to meet customer needs.
• Strong problem-solving and prioritization skills.

Responsibilities

• Support developers integrating with the Global Payments platform via onboarding, in-life support and escalations.
• Hold phone calls and online meetings with customers and their developers on eCommerce topics.
• Respond to tickets within SLA and provide first-class customer service.
• Act as a customer champion, offering expert advice on payment processing.

Skills

Customer support experience

Communication skills

Collaboration

Multi-tasking

Problem solving

Education

Degree in IT or related

Tools

Docs/Sheets/Meet

Job description

Global Payments Inc. is seeking a customer support specialist to assist developers with integration into the Global Payments platform, handling onboarding, in-life support and escalations.

You will engage with customers and their developers via calls and online meetings to discuss eCommerce topics and ensure timely, high-quality responses to tickets. The role emphasizes clear communication, multi-tasking, and collaborative problem solving to deliver expert guidance on payment processing and