Client Success Analyst: Payments Onboarding & Support

Global Payments

Ireland

On-site

EUR 35,000 - 50,000

Full time

9 days ago

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Job summary

Global Payments is looking for a customer/technical support specialist to assist developers integrating with our platform and handle eCommerce-related inquiries. You will manage onboarding, in-life support, and escalations while delivering exceptional customer service.

Join a global team and represent Global Payments across regions, staying current with product changes and industry best practices.

Qualifications

1+ years in customer or technical support.
Clear communicator with strong written and verbal skills.
Ability to collaborate cross-functionally to understand customer and business requirements.
Ability to manage multiple projects and priorities.
Excellent problem solving and critical thinking abilities.
Excellent customer service skills and relationship building.
Proficient with Microsoft or Google productivity suites.
Understanding of HTML, XML and CSS is beneficial.
Desirable degree in IT/CS or related discipline.
Familiarity with Kibana or Grafana is advantageous.

Responsibilities

Support developers integrating with the Global Payments platform, including onboarding, in-life support and escalations.
Hold calls and online meetings with customers and their developers to discuss eCommerce topics.
Respond to tickets in line with SLA and provide first-class customer service.
Be the face and voice of Global Payments during interactions with customers and partners.
Advise customers on technical payment processing and payments industry practices.
Collaborate with other teams to ensure timely, accurate responses and feedback.
Document resolutions to maintain a full audit trail.
Develop professionally with support from leaders to progress in Global Payments.
Occasionally support other regions as needed for the global business.