Customer Experience & Shop Operations Assistant

BoyleSports; Ennistymon; Remote; EUR 17,000 - 21,000; Full time

Job summary

BoyleSports in Ennistymon is seeking a Customer Service Assistant to support shop operations and deliver an outstanding customer experience. You will assist the Shop Manager, handle opening/closing, and help drive the business forward with accurate bet handling and friendly service.

The role requires adaptability to a fast-paced retail environment, a proactive attitude, and a commitment to brand standards. Training and progression opportunities are available within the team.

Qualifications

• Customer-focused approach to service.
• Trusted and honest attitude in all interactions.
• Willingness to work across seven days.

Responsibilities

• Assist the Shop Manager with day-to-day shop operations.
• Open and close the shop and guide the shop team when needed.
• Accept bets accurately across terminals and in-shop transactions.
• Promote the BoyleSports brand and digital journey to customers.
• Maintain high shop presentation and comply with safety procedures.
• Provide outstanding customer experience through friendly, knowledgeable service.

Skills

Customer service

Trust and integrity

Flexibility

Adaptable to shop environment

Attention to detail

People person / communication

Sports knowledge

Ambitious to progress

Brand ambassador

Cash handling

Job description

BoyleSports in Ennistymon is seeking a Customer Service Assistant to support shop operations and deliver an outstanding customer experience. You will assist the Shop Manager, handle opening/closing, and help drive the business forward with accurate bet handling and friendly service.

The role requires adaptability to a fast-paced retail environment, a proactive attitude, and a commitment to brand standards. Training and progression opportunities are available within the team.