Customer Experience & Sales Team Lead — Coaching Focus

Greyhound Racing Ireland; Thurles; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Company pension contribution

Sick pay scheme

Employee Assistance Programme

Job summary

Greyhound Racing Ireland in Thurles, Co. Tipperary, invites applications for a Team Leader role in the National Sales Centre. The post combines hands-on sales with team leadership to deliver excellent customer experiences and bookings.

You’ll guide and motivate the Sales Centre team, drive service standards, handle escalations, and coordinate with stadium teams to maximise customer satisfaction. This full-time on-site role emphasizes leadership and sales excellence.

Qualifications

• Experience in sales, customer service or reservations.
• Great communication and people skills.
• A positive, organised and hands‑on approach.
• Confidence supporting colleagues and solving problems.
• Strong attention to detail and good systems skills.
• Team leader or coaching experience is an advantage.

Responsibilities

• Turn customer enquiries into bookings and sales.
• Support and guide the Sales Centre team day to day.
• Help keep service, booking and customer care standards high.
• Handle customer queries and escalations with confidence.
• Coordinate with our stadium teams to deliver great customer experiences.
• Support sales activity, promotions and follow-ups.
• Coach new and existing team members.

Skills

Communication

Initiative

Job description

Greyhound Racing Ireland in Thurles, Co. Tipperary, invites applications for a Team Leader role in the National Sales Centre. The post combines hands-on sales with team leadership to deliver excellent customer experiences and bookings.

You’ll guide and motivate the Sales Centre team, drive service standards, handle escalations, and coordinate with stadium teams to maximise customer satisfaction. This full-time on-site role emphasizes leadership and sales excellence.