Sales and Customer Service Executive

Greyhound Racing Ireland; Dublin; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension

Employee Assistance Programme (EAP)

Career development opportunities

Work in leading entertainment and hosp

Descripción de la vacante

Greyhound Racing Ireland (GRI) is seeking a proactive Sales & Customer Service Executive to support sales growth and deliver an exceptional customer experience at Shelbourne Park in Dublin. You will manage enquiries, coordinate bookings, conduct venue tours, prepare event documentation, and support customers from initial enquiry through to event delivery.

The role suits someone with experience in sales support, customer service, hospitality, events, or administration who thrives on

Formación

• Experience in customer service, sales support, hospitality, events, or administration.
• Excellent communication and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Proficient in Microsoft Office applications.
• Experience using CRM, reservation, or booking systems.

Responsabilidades

• Respond to customer enquiries via phone, email, and in person.
• Convert enquiries into confirmed bookings through proactive follow-up.
• Prepare quotations and booking proposals.
• Manage bookings accurately through booking and CRM systems.
• Process payments and assist with account queries.
• Maintain customer records and support sales reporting.
• Conduct venue tours for prospective clients and event organisers.
• Showcase the stadium’s facilities and hospitality offerings.
• Follow up venue visits with quotations and proposals.
• Build strong relationships to encourage repeat business.
• Assist with planning and administration of events and hospitality bookings.
• Prepare tickets, guest lists, schedules and event documentation.
• Coordinate customer requirements with operational departments.
• Support customers during events and race nights when required.
• Collect feedback and identify opportunities for future bookings.
• Provide administrative support to stadium management and wider teams.
• Maintain accurate records and documentation.
• Work closely with the National Sales Centre and regional sales teams.
• Ensure compliance with company procedures, data protection and health & safety requirements.

Conocimientos

Communication

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

About Greyhound Racing IrelandGreyhound Racing Ireland (GRI) | Rásaíocht Con Éireann (RCÉ) is a commercial semi-state body responsible for the control and development of greyhound racing in the Republic of Ireland.Our organisation is much more varied than you might expect. Across our stadia and operations nationwide, our people work in Racing Operations, Sales, Customer Service, Hospitality and Events, Food & Beverage, Tote and Wagering, Marketing, Finance, HR, IT, Facilities and other support

About Greyhound Racing IrelandGreyhound Racing Ireland (GRI) | Rásaíocht Con Éireann (RCÉ) is a commercial semi-state body responsible for the control and development of greyhound racing in the Republic of Ireland.Our organisation is much more varied than you might expect. Across our stadia and operations nationwide, our people work in Racing Operations, Sales, Customer Service, Hospitality and Events, Food & Beverage, Tote and Wagering, Marketing, Finance, HR, IT, Facilities and other support Show more

Skills and attributes

• Communication

Description

Location: Shelbourne Park Greyhound Stadium, Dublin
Department: Stadium & Commercial Operations
Reports to: Regional Sales Manager
Hours: Full-Time, 37.5 hours per week

The Role

We are seeking a proactive and customer-focused Sales & Customer Service Executive to support sales growth and deliver an exceptional customer experience at Shelbourne Park.

Working closely with the Regional Sales Manager, you will manage customer enquiries, coordinate bookings, conduct venue tours, prepare event documentation, and support customers from initial enquiry through to event delivery.

This role is ideal for someone with experience in sales support, customer service, hospitality, events, or administration who enjoys building relationships and delivering outstanding service.

Key Responsibilities

• Respond to customer enquiries via phone, email, and in person.
• Convert enquiries into confirmed bookings through proactive follow-up.
• Prepare quotations and booking proposals.
• Manage bookings accurately through booking and CRM systems.
• Process payments and assist with account queries.
• Maintain customer records and support sales reporting.
• Conduct tours for prospective clients, fundraising groups and event organisers.
• Showcase the stadium’s facilities and hospitality offerings.
• Follow up venue visits with quotations and proposals.
• Build strong relationships to encourage repeat business.

Event Coordination

• Assist with planning and administration of events and hospitality bookings.
• Prepare tickets, guest lists, schedules and event documentation.
• Coordinate customer requirements with operational departments.
• Support customers during events and race nights when required.
• Collect feedback and identify opportunities for future bookings.

Administration

• Provide administrative support to stadium management and wider teams.
• Maintain accurate records and documentation.
• Work closely with the National Sales Centre and regional sales teams.
• Ensure compliance with company procedures, data protection and health & safety requirements.

About You

• Experience in customer service, sales support, hospitality, events, or administration.
• Excellent communication and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Comfortable interacting with customers and conducting venue tours.
• Proficient in Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive and customer-focused.
• Experience using CRM, reservation, or booking systems.
• Experience within hospitality, events, leisure, or entertainment sectors.

This is a full-time, stadium-based role working 37.5 hours per week, typically Monday to Friday. Flexibility is required, with occasional evening and weekend work to support race nights and events. Advance notice will be provided wherever possible.

• Company pension contribution (subject to scheme terms)
• Employee Assistance Programme (EAP)
• Opportunity to work in a leading entertainment and hospitality venue
• Career development and growth opportunities
• A varied role combining sales, customer service, and event coordination
• The opportunity to contribute to the future success of Shelbourne Park as it approaches its centenary year

Greyhound Racing Ireland is an Equal Opportunity Employer