Sales & Customer Service Team Leader

Greyhound Racing Ireland; Thurles; Presencial; EUR 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Company pension contribution

Sick pay scheme

Employee Assistance Programme

Resumo da vaga

Greyhound Racing Ireland in Thurles, Co. Tipperary, invites applications for a Team Leader role in the National Sales Centre. The post combines hands-on sales with team leadership to deliver excellent customer experiences and bookings.

You’ll guide and motivate the Sales Centre team, drive service standards, handle escalations, and coordinate with stadium teams to maximise customer satisfaction. This full-time on-site role emphasizes leadership and sales excellence.

Qualificações

• Experience in sales, customer service or reservations.
• Great communication and people skills.
• A positive, organised and hands‑on approach.
• Confidence supporting colleagues and solving problems.
• Strong attention to detail and good systems skills.
• Team leader or coaching experience is an advantage.

Responsabilidades

• Turn customer enquiries into bookings and sales.
• Support and guide the Sales Centre team day to day.
• Help keep service, booking and customer care standards high.
• Handle customer queries and escalations with confidence.
• Coordinate with our stadium teams to deliver great customer experiences.
• Support sales activity, promotions and follow-ups.
• Coach new and existing team members.

Conhecimentos

Communication

Initiative

Descrição da vaga

About Greyhound Racing IrelandGreyhound Racing Ireland (GRI) | Rásaíocht Con Éireann (RCÉ) is a commercial semi-state body responsible for the control and development of greyhound racing in the Republic of Ireland.Our organisation is much more varied than you might expect. Across our stadia and operations nationwide, our people work in Racing Operations, Sales, Customer Service, Hospitality and Events, Food & Beverage, Tote and Wagering, Marketing, Finance, HR, IT, Facilities and other support

About Greyhound Racing IrelandGreyhound Racing Ireland (GRI) | Rásaíocht Con Éireann (RCÉ) is a commercial semi-state body responsible for the control and development of greyhound racing in the Republic of Ireland.Our organisation is much more varied than you might expect. Across our stadia and operations nationwide, our people work in Racing Operations, Sales, Customer Service, Hospitality and Events, Food & Beverage, Tote and Wagering, Marketing, Finance, HR, IT, Facilities and other support Show more

Skills and attributes

• Communication
• Initiative

Description

Location: Thurles, Co. Tipperary
Hours: Full-time, 37.5 hours | Monday–Saturday roster | Typically one Saturday per month

Ready to take the next step in your career?

Join our National Sales Centre and play a key role in delivering great customer experiences across Greyhound Racing Ireland.

As Team Leader, you’ll combine hands‑on sales and customer service with supporting and motivating the team. You’ll help customers find the right entertainment, hospitality and dining experiences while keeping the Sales Centre running smoothly.

What you’ll do

• Turn customer enquiries into bookings and sales.
• Support and guide the Sales Centre team day to day.
• Help keep service, booking and customer care standards high.
• Handle customer queries and escalations with confidence.
• Coordinate with our stadium teams to deliver great customer experiences.
• Support sales activity, promotions and follow-ups.
• Coach new and existing team members.

What you’ll bring

• Experience in sales, customer service or reservations.
• Great communication and people skills.
• A positive, organised and hands‑on approach.
• Confidence supporting colleagues and solving problems.
• Strong attention to detail and good systems skills.
• Team leader or coaching experience is an advantage.

Enjoy a varied, people-focused role with the opportunity to build your leadership and sales experience, alongside benefits including a company pension contribution, sick pay scheme and Employee Assistance Programme.

If you’re great with customers, enjoy achieving results and love helping a team succeed, we’d love to hear from you.

Greyhound Racing Ireland is an Equal Opportunity Employer