Customer Engagement & Recoveries Specialist

RECRUITERS; Dublin; On-site; EUR 36,000 - 44,000; Full time

Job summary

RECRUITERS is seeking a Customer Engagement & Recoveries Specialist for a 12-month contract in a major financial services environment. This onsite role involves handling estates, debt recovery tasks and coordinating with third‑party providers to progress accounts.

You’ll engage customers by phone, email and letters, review financial docs and help set up repayment plans, with extension potential based on performance.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and ability to handle sensitive information.
• Confidence communicating by phone, email and written correspondence.
• Organised and able to meet deadlines and SLAs.
• Banking or office experience preferred but not essential.
• Experience in debt collection, debt management, credit, recoveries or financial services advantageous but not essential.

Responsibilities

• Engage with estates regarding branch accounts by phone, email and letter.
• Work closely with third-party providers, ensuring requests are managed within agreed SLAs.
• Review reports, financial statements and supporting documentation.
• Support customers in setting up repayment plans.
• Complete credit applications and prepare them for approval.
• Take customer payments over the phone.
• Review and progress legacy legal cases.
• Support management with complaint and error queries.
• Participate in ad hoc projects and wider team initiatives.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Phone & email communication

Problem solving

Job description

12-Month Contract | Opportunity for Extension | Full-Time Onsite | €40,000 per annum

Looking for your next opportunity in customer service, banking, administration or collections?

Our client is looking for a Customer Engagement & Recoveries Specialist to join their Recoveries Deceased Team.

This is a varied role combining customer engagement, administration, financial documentation, debt collection and third-party relationship management. You’ll work with estates, external providers and internal teams to help progress accounts and find appropriate solutions.

You don’t need previous banking experience to apply

What You’ll Be Doing

• Engage with estates regarding branch accounts by phone, email and letter.
• Work closely with third-party providers, ensuring requests are managed within agreed SLAs.
• Review reports, financial statements and supporting documentation.
• Support customers in setting up repayment plans.
• Complete credit applications and prepare them for approval.
• Take customer payments over the phone.
• Review and progress legacy legal cases.
• Support management with complaint and error queries.
• Participate in ad hoc projects and wider team initiatives.

What You’ll Bring

• Strong customer service and communication skills.
• Excellent attention to detail and ability to manage sensitive information.
• Confidence communicating by phone, email and written correspondence.
• Good organisation skills and the ability to work to deadlines and SLAs.
• Previous banking or office experience is preferred but not essential.
• Experience in debt collection, debt management, credit, recoveries or financial services is advantageous but not essential.
• A proactive, professional and solutions-focused approach.

Why Apply?

• 12-month contract with opportunity for extension
• Full-time, onsite position.
• Gain valuable experience within a major financial services environment.
• Excellent opportunity for candidates looking to develop a career in banking, recoveries, collections or financial services.