Customer Enablement Specialist, 12mth Temporary

Sigmar Recruitment; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development

Job summary

Sigmar Recruitment supports a global technology company in Dublin 2 seeking a Customer Enablement Specialist on a 12-month fixed-term contract. The role is hybrid, requiring at least 2 days in the office.

You will deliver engaging training sessions, manage the customer community with relevant content, and localise learning materials for multiple markets. Collaboration with Sales, CS and Marketing is key to ensure effective, brand-aligned initiatives.

Qualifications

• 2+ years in instructor-led training, instructional design, or learning & development.
• Bachelor’s Degree or equivalent professional experience.
• Experience delivering training to customers and creating learning content.
• Experience delivering virtual training sessions and webinars.
• Familiarity with video editing tools, learning management systems, and presentation software (PowerPoint or Keynote).
• Ability to design, structure, and localise learning content for different audiences and formats.
• Understanding of adult learning principles and customer education.
• Strong communication and presentation skills, both online and in person.

Responsibilities

• Deliver engaging virtual and face-to-face training sessions tailored to customers across markets.
• Manage and support the customer community by curating content and encouraging ongoing engagement.
• Develop, adapt, and localise learning materials for different markets, including live resources and video content.
• Collaborate with Sales, Customer Success, Marketing to ensure learning initiatives are relevant and aligned with brand standards.
• Trial and evaluate new training methods to support product adoption.
• Analyze market requirements and opportunities using data, feedback, and insights to shape training content and strategies.
• Use project management to plan, prioritise, and deliver learning initiatives to a high standard.
• Apply data-driven insights to prioritise activities and measure impact of training.

Skills

Instructor-led

Instructional design

Learning & development

Virtual training

LMS

Video editing

Localization

Adult learning

Communication skills

Project management

Data-driven

Education

Bachelor's degree

Tools

PowerPoint

Keynote

Video editing tools

LMS

Job description

About your New Employer:

Our client is a global technology company based in Dublin 2 and is currently seeking a Customer Enablement Specialist to join their team on a 12-month temporary contract.

This role will be on a hybrid working model, working a minimum of 2 days in the office.

About Your New Role:

• Deliver engaging virtual and face-to-face training sessions tailored to the needs of customers across different markets
• Manage and support the customer community by curating relevant content and encouraging ongoing engagement
• Develop, adapt, and localise learning materials to meet the needs of different markets, including live training resources and video content
• Work closely with teams across the business such as Sales, Customer Success, Marketing etc. to ensure learning initiatives are relevant, effective, and aligned with brand standards
• Trial and evaluate new training methods and formats to support increased product and feature adoption
• Analyse market requirements and identify opportunities by using data, customer feedback, and stakeholder insights to shape training content and strategies
• Use project management skills to plan, prioritise, and deliver learning initiatives to a high standard and within agreed deadlines
• Apply data-driven insights to prioritise activities, deliver programmes, and measure the effectiveness and impact of training initiatives

What Skills You Need:

• Minimum of 2 years’ experience in instructor led training, instructional design, or learning & development
• Bachelor’s Degree or equivalent professional experience
• Experience with delivering training to customers, creating learning content, or working in a related field
• Experience delivering virtual training sessions and webinars
• Familiarity with video editing tools, learning management systems, and presentation software such as PowerPoint or Keynote
• Ability to design, structure, and localise learning content for different audiences and formats
• Understanding of adult learning principles and customer education
• Excellent communication and presentation skills, both online and in person
• Strong organisational and project management skills, with the ability to manage multiple priorities
• A collaborative, customer-focused, and data-driven approach
• Adaptability, curiosity, and enthusiasm for exploring new learning technologies and training methods
• Additional language skills are highly desirable

What’s on Offer:

• Competitive compensation package
• Professional development