Associate Customer Success Enablement Manager (EMEA)

Okta; Ireland; On-site; EUR 60,000 - 84,000; Full time

Benefits offered by this job

Work from home opportunities

Health + Wellness

Financial Benefits

Pay + Incentives

Time Off

Everyday Living

Resources

Job summary

Okta in Dublin is seeking an Associate EMEA Enablement Manager to become the enablement advocate for our Customer Success Managers across the EMEA region, building Okta’s first CSM-focused enablement motion in EMEA.

The role requires 5+ years in software enablement, with strong communication and ability to collaborate across global teams. You will help design programs, measure impact, and adapt content to diverse audiences.

Qualifications

• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams.
• Strong problem solving, prioritization, facilitation, multi-tasking, analytical, and collaboration skills.
• Excellent verbal and written communication skills; ability to present to executives.

Responsibilities

• Design and deliver enablement programs for the EMEA CSM organization.
• Partner with product, learning and content teams to curate curricula.
• Field requests from EMEA CSMs and prioritize programs based on impact.

Skills

Enablement program design

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Excellent communication

Presentation skills

EMEA region knowledge

Travel readiness

Tools

LMS/Training platforms

Job description

• Identity is the key to unlocking the potential of AI
• Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era
• This work requires a relentless drive to solve complex challenges with real-world stakes
• We are looking for builders and owners who operate with speed and urgency and execute with excellence
• This is an opportunity to do career-defining work
• We’re all in on this mission
• If you are too, let’s talk
• We are looking for a self-motivated Associate EMEA Enablement Manager to join Okta’s Post Sales Enablement team, based in Dublin, Ireland
• In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA
• This is a new role that will allow the right candidate to build Okta’s first CSM-focused enablement motion in EMEA
• The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design
• The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content development, and will participate in day-to-day CSM Enablement activities including program prioritization and fielding requests from the EMEA CSM organization
• This role will have strong global support from content creators, curriculum developers, and learning infrastructure teams
• Successfully identify and communicate the EMEA CSM organization’s technical and role readiness needs
• Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
• Equip Okta’s EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
• Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
• Partner with other enablement team members in designing, creating, and delivering enablement programs
• Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
• Proactively seek input and content from CSM teams to aid in the curation of enablement programs
• Lead discovery sessions with business leaders to build and refine requirements
• Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

Charismatic, great presence, deep empathy, and sharp on the productDeep understanding of customer success and enablement strategiesAbility to deliver results in a fast-moving, highly matrixed environmentThe single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this roleDemonstrable communication skills- specifically strong presentation skills and executive presenceAbility to understand, work with, and present to a technical audienceExcellent verbal and written communication skillsA team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirementsUnderstanding of cultural and business nuances across the EMEA region, particularly across European marketsIndustry and product knowledge is a plus5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teamsStrong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skillsAbility to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environmentStrong interpersonal skills and ability to build positive relationships across multiple teams and time zonesComfortable with occasional travel across the EMEA region