Customer Complaints & Error Resolution Specialist

Tata Consultancy Services; Ireland; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources

Discounts

Job summary

Tata Consultancy Services in Ireland is seeking a Complaints & Error Resolution Specialist to investigate customer complaints and operational errors within a regulated Life & Pensions environment. The role demands strong analytical and problem-solving skills and the ability to quickly develop expertise in products, processes and systems.

You will identify root causes, drive corrective actions, support customer remediation and contribute to long-term improvements that enhance customer

Qualifications

• APA or QFA designation with LIA or Institute of Bankers.
• Proven ability to investigate complex issues and deliver sustainable solutions.
• Experience managing customer complaints and operational incidents in financial services.
• Strong problem-solving, communication and stakeholder management skills.
• Understanding of Life & Pensions products and regulatory environment.
• Data protection and GDPR awareness.

Responsibilities

• Manage and acknowledge customer complaints across channels with empathy.
• Guide customers through the complaint journey with clear timelines and steps.
• Review records to understand cases and determine resolution paths.
• Investigate operational errors and determine root causes and prevent recurrence.
• Collaborate with cross-functional teams to implement corrective actions.
• Maintain investigation records, findings and governance-related reporting.
• Provide clear communications and ensure regulatory compliance in replies.

Skills

APA designation

QFA designation

LIA

Institute of Bankers

Problem solving

Stakeholder management

CRM systems

Education

Relevant financial services education

GDPR awareness

Tools

CRM platforms

Case-management systems

Job description

Tata Consultancy Services in Ireland is seeking a Complaints & Error Resolution Specialist to investigate customer complaints and operational errors within a regulated Life & Pensions environment. The role demands strong analytical and problem-solving skills and the ability to quickly develop expertise in products, processes and systems.

You will identify root causes, drive corrective actions, support customer remediation and contribute to long-term improvements that enhance customer