Complaints & Errors Resolution Specialist-Donegal

Sigmar Recruitment; Donegal; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Bonus

Gym onsite

Hybrid work after probation

Career progression

Job summary

Sigmar Recruitment is recruiting on behalf of a leading Life & Pensions insurer in Donegal for a Complaints & Error Resolution Specialist. You will investigate customer complaints within a regulated environment and guide customers through the resolution process.

The role offers full-time in-office for six months, then hybrid 2 days in office and 3 days remote after probation, with training and clear opportunities for career progression.

Qualifications

• Minimum 2 years in Insurance/Financial Services with client servicing or complaint handling.
• Experience in Life & Pensions is beneficial.

Responsibilities

• Manage customer complaints received through emails or over the phone or other channels.
• Guide customers through the complaint journey, clearly explaining processes and timelines.
• Assess complaints and service issues.
• Identify underlying causes of customer dissatisfaction and determine investigation and resolution.
• Investigate operational errors, process breakdowns and customer-impacting incidents
• Develop a strong understanding of Life & Pensions products, processes and systems

Skills

Insurance industry experience

Complaint handling experience

Education

APA or QFA designation (Institute of Bankers)

Job description

Complaints and Errors Resolution Specialist-Life and Pensions Company Donegal

About Your New Employer

My client a leading insurance business is looking to recruit a Complaints & Error Resolution Specialist, you will be responsible for investigating customer complaints and operational errors within a regulated Life & Pensions environment. You will identify root causes and contribute to long-term improvements that enhance customer outcomes and operational effectiveness.

With a supportive culture, a strong emphasis on training and career progression, this is an excellent opportunity to join a well-established and growing company.

About Your New Job

• Manage customer complaints received through emails or over the phone or other channels.
• Guide customers through the complaint journey, clearly explaining processes an timelines.
• Assess complaints and service issues.
• Identify the underlying causes of customer dissatisfaction and determine appropriate investigation and resolution
• Investigate operational errors, process breakdowns and customer-impacting incidents
• Develop a strong understanding of Life & Pensions products, processes and systems

What Skills You Need

• APA or QFA designation Institute of Bankers
• 2 Years Experience in the Insurance or Financial Services/Banking industry in a client servicing/customer service role ideally handling complaints

What's on Offer

• Highly competitive salary with benefits, bonus and free gym onsite.
• Full time in office for first 6 Months then hybrid 2 days in office and 3 days remote after probation period