Customer Care Team Lead: Drive Service Excellence & Ops

Collins McNicholas Recruitment & HR Services Group; Shannon; Presencial; EUR 40 000 - 55 000; Tempo integral

Resumo da oferta

Collins McNicholas Recruitment & HR Services Group is seeking an experienced Customer Care Team Manager to lead customer care operations in Shannon, Co. Clare.

This on-site role requires a motivated people leader to drive service excellence and oversee order management and customer support services. You will collaborate with Sales, Logistics, Finance, Engineering and Technical Support to develop the team, improve workflows and strengthen customer relationships, ensuring accurate processing of

Qualificações

• Experience leading customer care teams in fast-paced operations.
• Fluent written and spoken English.
• Strong prioritisation and organisational skills.

Responsabilidades

• Lead, motivate and develop the customer care team, supporting performance, engagement and professional development.
• Oversee daily customer care operations, ensuring timely and effective responses to customer, distributor and dealer enquiries.
• Monitor team performance against key service metrics, ensuring high standards of customer satisfaction, accuracy and response times.
• Manage escalated customer issues relating to orders, deliveries, invoicing, returns and technical support.
• Collaborate cross-functionally with Sales, Supply Chain, Logistics, Finance, Engineering and Technical Support to resolve issues and meet customer requirements.
• Ensure accurate processing and management of customer accounts, sales orders, invoices, agreements and registrations.
• Identify opportunities to improve workflows, enhance operational efficiency and strengthen the customer experience.
• Oversee the coordination of returns, repairs, restocking and service-related activities.
• Establish clear processes and provide coaching, training and ongoing feedback to team members.
• Contribute to wider business objectives through effective communication, reporting and continuous improvement initiatives.

Conhecimentos

Team leadership

Customer service

People development

Communication skills

English proficiency

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Collins McNicholas Recruitment & HR Services Group is seeking an experienced Customer Care Team Manager to lead customer care operations in Shannon, Co. Clare.

This on-site role requires a motivated people leader to drive service excellence and oversee order management and customer support services. You will collaborate with Sales, Logistics, Finance, Engineering and Technical Support to develop the team, improve workflows and strengthen customer relationships, ensuring accurate processing of