Customer Assistance Representative - Dublin

Enterprise Flex-E-Rent; Dublin; On-site; EUR 32,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee Assistance Programme

25 days annual leave

Job summary

Enterprise Mobility in Dublin is seeking a Customer Assistance Representative to provide exceptional in-person, phone and email support for Enterprise Flex-E-Rent customers. You will manage bookings, build relationships and assist with account management.

The role offers a clear career path, pension and life assurance, with a 25– day leave allowance and additional time off on holidays. Monday to Friday, no weekend shifts, Dublin-based.

Qualifications

• Excellent communication and customer care
• Flexible approach to work
• Experience handling enquiries via multiple channels (phone, email, in person)
• Full Irish manual driving licence required
• Business IT skills (Excel, Outlook)
• Ability to pass security checks and references

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by boosting income and reducing costs
• Working independently and as part of a fast-paced team

Skills

Communication

Customer service

Flexibility

IT literacy

Tools

Excel

Outlook

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Dublin.

Why Join Us?

• Structured Career Development – €31,600 annual salary and clear training roadmap with a €1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, and access to an Employee Assistance Programme.
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Enterprise Flex-E-Rent, Bluebell Lane, Bluebell, Dublin, D12 P7FD

Responsibilities

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

Qualifications

What We’re Looking For

• Strong communication and customer care skills
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• A Full Irish Manual Driving Licence is required for this role
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)
• In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.