Credit Control Agent (Energy)

Flogas Ireland; Ireland; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Defined contribution pension

Health insurance

Staff discounts

Hybrid work options

Health and wellbeing supports

Learning and development

Internal progression opportunities

Job summary

Flogas Ireland is seeking proactive Credit and Collections Agents to join our expanding team. You will work within the credit control function to manage cash collections, respond to customer inquiries, and support credit activities across Domestic and Commercial accounts.

The role requires 1-2 years in a busy credit control environment, a solid grasp of collection processes, and a drive to meet targets. Hybrid work options are available to support work-life balance.

Qualifications

• 1–2 years of experience in a busy credit control environment.
• Strong working knowledge of the collection process and targets.
• Able to work in a team and on own initiative to improve performance.
• Excellent customer service skills with clear written and verbal communication.

Responsibilities

• Manage collection of payments from Commercial and Domestic accounts.
• Ensure compliance with the Credit Policy in all activities.
• Make outbound calls to follow up on outstanding payments.
• Meet and exceed cash collections targets and KPIs.
• Refer overdue accounts to debt collection agencies and initiate legal action when needed.
• Work with customers to create payment plans for Domestic and Commercial accounts.
• Maintain oversight of outstanding balances and aged debts.
• Respond to inquiries and resolve account issues promptly.
• Handle communications by email and phone with high service standards.
• Perform administrative tasks and assist with credit control projects as needed.

Skills

Cash collections

Customer service

Communication

Team player

Job description

About the role

Flogas Energy is looking to recruit proactive and detail-oriented Credit and Collections Agents to join our growing team in the dynamic Energy Market. This is a key role in supporting the expansion of our business and customer base, working closely with the credit control team to manage cash collections, handle customer queries, and ensure the smooth operation of credit activities.

Key Responsibilities

• Manage the collection of payments from Commercial and Domestic accounts, ensuring timely and accurate processing.
• Ensure strict compliance with the company's Credit Policy in all credit control activities.
• Initiate and manage outbound calls to follow up on outstanding payments.
• Consistently meet and exceed targets related to cash collections, recovery rates, and other key performance indicators.
• Refer overdue accounts to debt collection agencies and initiate legal action where necessary.
• Work with customers to create and manage payment plans for both Domestic and Commercial accounts.
• Maintain oversight of outstanding debtor balances, ensuring accurate tracking and resolution of aged debts.
• Respond to customer inquiries promptly, investigating and resolving account-related issues.
• Handle customer communications via email and phone, ensuring a high standard of service.
• Perform general administrative tasks as required.
• Investigate unresolved debt issues, escalating them where necessary to ensure timely resolution.
• Assist with various additional tasks and projects as needed to support the credit control function.

Candidate Profile

The ideal candidate will have 1-2 years of experience working in busy credit control environment. They will possess a strong working knowledge of the collection process and be driven by targets and results. They will be team orientated and also competent to work on their own initiative, always seeking to improve individual performance. This person will need excellent customer service skills, demonstrating clear communication- both written and verbal.

About Flogas

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grew as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits

• Competitive Salary
• Defined contribution pension scheme
• Heath Insurance
• Staff discounts
• Hybrid work options (role dependant)
• Health and Wellbeing Supports
• Learning and Development
• Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.