Commercial Support Advisor

Yuno Energy; Dublin; In loco; EUR 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private Pension Contribution Scheme

Discounted Health Insurance

Employee Assistance Program

Free Online GP Services

Career progression opportunities

Annual leave increases with service

Refer-a-Friend Scheme

TaxSaver Travel Tickets & Bike-to-Work

Descrizione del lavoro

Yuno Energy in Ireland is seeking a Commercial Operations Support Advisor who is highly motivated and detail-oriented. You will be at the forefront of delivering seamless customer experiences and helping establish new processes in a growing team, reporting to the Commercial Operations Manager.

In this full-time role, you will field calls and emails, log cases in the CRM, support onboarding, and assist with internal data change requests in collaboration with ESB and GNI.

Competenze

• Previous customer facing support or service experience is essential.
• Excellent administration skills and background using CRM systems.
• Proficiency in Microsoft Office Suite.
• Exceptional attention to detail.
• Excellent communication and problem-solving skills.
• Ability to build relationships with both internal and external stakeholders.

Mansioni

• Fielding customer calls and queries via phone and email.
• Log and update customer cases within the Commercial CRM.
• Support customer onboarding.
• Exception handling.
• Processing internal queries relating to customer and broker data change requests in the CRM
• Supporting internal teams with process queries, submitting meter works requests and customer-provided meter reads with ESB and GNI.

Conoscenze

Customer service

CRM systems

Microsoft Office

Attention to detail

Communication

Stakeholder management

Strumenti

CRM

Microsoft Office

Descrizione del lavoro

About the Role

We are seeking a highly motivated and detail-oriented Commercial Operations Support Advisor who is passionate about delivering seamless customer experiences. Reporting to the Commercial Operations Manager, the successful candidate will play a crucial role supporting our customers and internal team while being at the forefront of helping establish new processes in a new and growing team.

Department

Support Operations

Employment Type

Full time

Compensation

€34,000 - €40,800 OTE

About the Role

We are seeking a highly motivated and detail-oriented Commercial Operations Support Advisor who is passionate about delivering seamless customer experiences. Reporting to the Commercial Operations Manager, the successful candidate will play a crucial role supporting our customers and internal team while being at the forefront of helping establish new processes in a new and growing team.

Key Responsibilities

• Fielding customer calls and queries via phone and email.
• Log and update customer cases within the Commercial CRM.
• Support customer onboarding.
• Exception handling.
• Processing internal queries relating to customer and broker data change requests in the CRM
• Supporting internal teams with process queries, submitting meter works requests, special read requests and customer-provided meter reads while engaging with both ESB and GNI.

The Ideal Candidate Will Have

• Previous customer facing support or service experience is essential.
• Excellent administration skills and background using CRM systems.
• Proficiency in Microsoft Office Suite.
• Exceptional attention to detail.
• Excellent communication and problem-solving skills.
• Ability to build relationships with both internal and external stakeholders.

Desirable Skills/Experience

• Previous experience in the Energy Industry.
• Knowledge of market messaging.
• Experience with working in a B2B environment.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive Employee Discount
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy. Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland’s Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s shaping the future of energy.

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