Credit Control Agent

Flogas Ireland; Ireland; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Defined contribution pension scheme

Health Insurance

Staff discounts

Hybrid work options

Health and Wellbeing Supports

Learning and Development

Career Advancement

Job summary

Flogas Ireland is seeking a proactive Credit and Collections Agent to join our growing team in Ireland. You will work with commercial and domestic accounts, manage cash collections, resolve customer queries, and support the credit control function to ensure smooth operations.

The ideal candidate has 1–2 years in a busy credit control environment, with strong knowledge of collection processes and a drive to meet targets.

Qualifications

• 1-2 years of experience in a busy credit control environment.
• Strong knowledge of the collection process and credit policy.
• Excellent customer service and clear written/verbal communication.

Responsibilities

• Manage collection of payments from Commercial and Domestic accounts.
• Ensure compliance with the Credit Policy in all credit control activities.
• Initiate and manage outbound calls to follow up on outstanding payments.
• Meet and exceed targets related to cash collections and KPIs.
• Refer overdue accounts to debt collection agencies and initiate legal action when necessary.
• Work with customers to create and manage payment plans for Domestic and Commercial accounts.
• Maintain oversight of aged balances and ensure accurate tracking and resolution.
• Respond to customer inquiries promptly and investigate account-related issues.
• Handle customer communications via email and phone to a high standard.
• Perform general administrative tasks as required.
• Investigate unresolved debt issues and escalate where necessary.
• Assist with additional tasks and projects to support credit control.

Skills

Credit control

Target driven

Customer service

Communication

Team player

Job description

About the role

Flogas Energy is looking to recruit proactive and detail-oriented Credit and Collections Agents to join our growing team in the dynamic Energy Market. This is a key role in supporting the expansion of our business and customer base, working closely with the credit control team to manage cash collections, handle customer queries, and ensure the smooth operation of credit activities.

Key Responsibilities

• Manage the collection of payments from Commercial and Domestic accounts, ensuring timely and accurate processing.
• Ensure strict compliance with the company's Credit Policy in all credit control activities.
• Initiate and manage outbound calls to follow up on outstanding payments.
• Consistently meet and exceed targets related to cash collections, recovery rates, and other key performance indicators.
• Refer overdue accounts to debt collection agencies and initiate legal action where necessary.
• Work with customers to create and manage payment plans for both Domestic and Commercial accounts.
• Maintain oversight of outstanding debtor balances, ensuring accurate tracking and resolution of aged debts.
• Respond to customer inquiries promptly, investigating and resolving account-related issues.
• Handle customer communications via email and phone, ensuring a high standard of service.
• Perform general administrative tasks as required.
• Investigate unresolved debt issues, escalating them where necessary to ensure timely resolution.
• Assist with various additional tasks and projects as needed to support the credit control function.

Candidate Profile

The ideal candidate will have 1-2 years of experience working in busy credit control environment. They will possess a strong working knowledge of the collection process and be driven by targets and results. They will be team orientated and also competent to work on their own initiative, always seeking to improve individual performance. This person will need excellent customer service skills, demonstrating clear communication- both written and verbal.

About Flogas

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits

• Competitive Salary
• Defined contribution pension scheme
• Heath Insurance
• Staff discounts
• Hybrid work options (role dependant)
• Health and Wellbeing Supports
• Learning and Development
• Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.