Hybrid Credit & Collections Specialist – Energy

Flogas Ireland; Ireland; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Defined contribution pension scheme

Health Insurance

Staff discounts

Hybrid work options

Health and Wellbeing Supports

Learning and Development

Career Advancement

Job summary

Flogas Ireland is seeking a proactive Credit and Collections Agent to join our growing team in Ireland. You will work with commercial and domestic accounts, manage cash collections, resolve customer queries, and support the credit control function to ensure smooth operations.

The ideal candidate has 1–2 years in a busy credit control environment, with strong knowledge of collection processes and a drive to meet targets.

Qualifications

• 1-2 years of experience in a busy credit control environment.
• Strong knowledge of the collection process and credit policy.
• Excellent customer service and clear written/verbal communication.

Responsibilities

• Manage collection of payments from Commercial and Domestic accounts.
• Ensure compliance with the Credit Policy in all credit control activities.
• Initiate and manage outbound calls to follow up on outstanding payments.
• Meet and exceed targets related to cash collections and KPIs.
• Refer overdue accounts to debt collection agencies and initiate legal action when necessary.
• Work with customers to create and manage payment plans for Domestic and Commercial accounts.
• Maintain oversight of aged balances and ensure accurate tracking and resolution.
• Respond to customer inquiries promptly and investigate account-related issues.
• Handle customer communications via email and phone to a high standard.
• Perform general administrative tasks as required.
• Investigate unresolved debt issues and escalate where necessary.
• Assist with additional tasks and projects to support credit control.

Skills

Credit control

Target driven

Customer service

Communication

Team player

Job description

Flogas Ireland is seeking a proactive Credit and Collections Agent to join our growing team in Ireland. You will work with commercial and domestic accounts, manage cash collections, resolve customer queries, and support the credit control function to ensure smooth operations.

The ideal candidate has 1–2 years in a busy credit control environment, with strong knowledge of collection processes and a drive to meet targets.