Control Room Operations Lead (24/7)

Primeline Group; Ashbourne; On-site; EUR 60,000 - 85,000; Full time

Job summary

Primeline Group in Ireland is seeking an experienced Control Room Manager to lead the 24/7 Control Room within our Micro Fulfilment Centre. You will oversee order flow, labour deployment, system performance and priorities to meet service levels and despatch deadlines.

You will coordinate IT, engineering and operations, act as escalation point, drive improvements and manage labour planning and outbound control to maintain peaks.

Qualifications

• Experience in a control room, planning, or operational management is essential.
• Strong understanding of automated e-commerce warehouse operations.
• Proven ability to write/develop management reports and work with automated systems.

Responsibilities

• Lead and manage the Control Room team, ensuring effective 24/7 operational coverage.
• Monitor daily workload progress and take actions to ensure tasks are completed safely and on time.
• Assess inbound and outbound workload and determine actions to maximise service performance.
• Monitor systems for throughput, capacity utilisation and availability.
• Coordinate engineering, IT and operational support to resolve issues and minimise disruption.
• Act as primary escalation point for operational and system incidents, guiding recovery.
• Conduct root cause analysis and share best practice across the operation.
• Manage pick planning, workload prioritisation and labour deployment.
• Monitor outbound flow to meet despatch schedules and customer commitments.
• Drive continuous improvement initiatives to enhance performance and efficiency.

Skills

Leadership

Decision making

Communication

Shift work

Problem solving

Job description

Primeline Group in Ireland is seeking an experienced Control Room Manager to lead the 24/7 Control Room within our Micro Fulfilment Centre. You will oversee order flow, labour deployment, system performance and priorities to meet service levels and despatch deadlines.

You will coordinate IT, engineering and operations, act as escalation point, drive improvements and manage labour planning and outbound control to maintain peaks.