Service Controller: Lead Engineer Team & Customer Experience

Finning International Inc.

Dublin

On-site

EUR 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Annual bonus

Laptop

Phone

Pension up to 5%

Healthcare

Job summary

Finning (Ireland) Ltd is seeking a Service Controller to lead a team of engineers and optimise resources to deliver outstanding customer service. You will oversee prioritisation, planning, and the progression of service work in a high-volume environment.

The role requires at least 3 years in technical/mechanical engineering, plus strong customer service and planning skills. A comprehensive benefits package is included along with flexible working options where applicable.

Qualifications

Foundational engineering understanding required.
Minimum of 3 years' experience in a technical or mechanical engineering role.

Responsibilities

Understand & respond to customer requests, prioritising their needs with timescales.
Allocate resources to address customer needs.
Plan jobs to maximise engineer productivity.
Manage and control job progress at every stage.
Liaise to ensure mutual benefit for Finning and customers.
Open & close work orders accurately to maximise billing accuracy.
Identify opportunities to address safety reworks alongside repairs.
Keep all systems up-to-date with accurate job information.
Direct management of engineers (4-8) with mentoring and 1-2-1 reviews.
Provide guidance to ensure high customer satisfaction and service profitability.
Ensure adherence to service processes for exceptional customer service.