Consumer Sales & Delivery Leader (Hybrid)

Virgin Media Business Ireland; Dublin; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Holiday allowance

Birthday day off

Contributory pension

Healthcare

Discounts on mobile broadband and cabl

Job summary

Virgin Media seeks a strategic Head of Sales & Delivery (Consumer) to lead cross-channel sales, customer acquisition and commercial delivery from Dublin. Hybrid role overseeing direct, indirect and partner channels with a focus on AI-enabled tools, pricing, and customer outcomes.

You will drive market-leading growth with accountable leadership across teams and partners. You will shape channel plans for Broadband, Mobile and FMC priorities, optimize investments, and ensure execution excellence

Qualifications

• Minimum 10 years' experience in senior sales, customer acquisition or commercial leadership roles within telco, tech, connectivity or subscription businesses.

Responsibilities

• Own direct, indirect and partner sales-channel strategy and performance.
• Deliver acquisition, conversion, productivity, quality and channel-contribution objectives.
• Translate Broadband, Mobile and FMC priorities into channel plans and sales targets.
• Optimise channel mix, investment and commercial return.
• Drive adoption of AI-enabled sales tools, automation and emerging technologies.
• Drive continuous improvement in sales productivity and channel effectiveness.
• Translate propositions, pricing and customer initiatives into executable delivery plans.
• Ensure channels, partners, people and processes are equipped for effective execution.
• Coordinate cross-functional delivery and resolve commercial-readiness risks.
• Operate the Consumer trading cadence on behalf of the Commercial Director.
• Own sales forecasting, cost of acquisition, cost of sale and channel productivity.
• Lead strategic sales-partner relationships and performance.
• Improve sales quality and reduce mis-selling, cancellations and early-life churn.
• Define commercial requirements for sales tools, training and enablement.
• Lead and develop a high-performing Sales & Delivery organisation.
• Promote accountability, pace, quality and execution excellence.
• Build cross-functional relationships and contribute to the Consumer Commercial Leadership Team.
• Execute portfolio and customer-value strategies with accountability for channel performance, readiness and delivery quality.

Skills

Senior sales leadership

Customer acquisition

Omnichannel sales

Digital transformation

Sales economics

Stakeholder management

People leadership

Strategic thinking

Channel management

Commercial governance

Job description

Virgin Media seeks a strategic Head of Sales & Delivery (Consumer) to lead cross-channel sales, customer acquisition and commercial delivery from Dublin. Hybrid role overseeing direct, indirect and partner channels with a focus on AI-enabled tools, pricing, and customer outcomes.

You will drive market-leading growth with accountable leadership across teams and partners. You will shape channel plans for Broadband, Mobile and FMC priorities, optimize investments, and ensure execution excellence