Community Lead | Iconic Offices Dublin

Iconic Offices group; Dublin; On-site; EUR 27,000 - 33,000; Full time

Job summary

Iconic Offices in Dublin, Ireland is seeking a Community Lead to manage front-of-house, welcome clients and drive excellent service. The role focuses on client liaison, event support and daily operations in our design-led flexible workspace.

The ideal candidate has office and customer service experience, strong communication, detail orientation and multitasking ability. Join a market-leading team delivering outstanding customer experiences in a dynamic environment.

Qualifications

• Previous office and customer service experience; hospitality/retail experience preferred.
• Strong written and verbal communications.
• Attentive to detail with the ability to multi task.
• Ability to build and maintain strong business relationships.
• Excellent time management and organisation skills.
• Good IT skills (basic troubleshooting).

Responsibilities

• Lead front-of-house, liaising with clients and supporting the customer service experience.
• Schedule internal and external meetings as required.
• Develop and nurture client relationships across the business.
• Support daily operations: inventory, stock control, housekeeping, audits.
• Support community events.
• Ensure clients receive prompt, efficient service.
• Maintain effective business relationships by understanding client needs.
• Perform other duties as required.

Skills

Office experience

Customer service

Written communication

Verbal communication

Attention to detail

Multi-tasking

Relationship building

Time management

IT skills

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | General
AnnualFixed salary:€ 30000.00

At Iconic Offices, our teams are at the heart of our community. Established in 2013, we are the market leaders in sourcing, designing and managing design led flexible workspaces in over 15 locations across Dublin city centre. We support organisations with individually tailored office solutions and spaces ranging from 1 to 500 work stations with affordable solutions to suit start ups to established corporates.

To achieve our vision and growth, we are always on the look out for creative, innovative, driven and ambitious individuals with a passion for exceptional customer service and experience to join our team.

The Community Lead role will suit a results orientated, ambitious and highly organised individual with a passion for customer service and networking. This is a perfect position for an individual looking to join a dynamic team with a desire to gain relevant experience in a market leading organisation.

• Take ownership and lead the front of house experience, liaising with clients and supporting the customer service experience
• Scheduling internal and external meetings as required
• Develop and nurture relationships with clients and colleagues across the business
• Support day to day operations such as inventory, stock control, housekeeping standards and building audits
• Support community events
• Ensure clients are given a prompt and efficient service
• Support and maintain effective business relationships with our clients by understanding their needs and transferring these in to the location
• Other duties as required as part of the role

The ideal candidate will demonstrate the following skills and experience:

• Previous office and customer service experience - hospitality/ retail experience preferred
• Strong written and verbal communications
• Attentive to detail with the ability to multi task
• Ability to build and maintain strong business relationships
• Excellent time management and organisation skills
• Good IT skills (basic troubleshooting)