Client Success Associate - Italian/French Speaking

Sojern; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Sojern is seeking a Client Success Associate – Support (Italian / French speaking) to grow and retain relationships with hotel partners across Europe. You will manage the end-to-end client journey post-purchase—from product education and campaign setup to performance analysis and billing.

This entry-level role suits a proactive professional who uses data to drive decisions and enjoys collaborating across teams to add value to the client experience.

Qualifications

• 0–2 years of experience in customer support, client services, or troubleshooting technical products/platforms.
• Excellent organisational, documentation, and multitasking skills.
• Strong written and verbal communication skills in English and either Italian or/and French.

Responsibilities

• Drive product adoption and education, acting as a primary advocate for client success to maximise value and mitigate churn risk.
• Maintain high client engagement levels by proactively identifying low utilisation and delivering strategic solutions to improve platform stickiness.
• Serve as the central point of contact, ensuring a seamless client experience and consistently high levels of satisfaction.
• Deliver high-quality service aimed at achieving top-tier NPS and CSAT results.

Skills

Customer support

English proficiency

Italian language

French language

Communication skills

Tools

Gmail

Jira

Slack

Job description

Sojern is seeking a Client Success Associate – Support (Italian / French speaking) to grow and retain relationships with hotel partners across Europe. You will manage the end-to-end client journey post-purchase—from product education and campaign setup to performance analysis and billing.

This entry-level role suits a proactive professional who uses data to drive decisions and enjoys collaborating across teams to add value to the client experience.